McKinsey & Company says it’s a myth that continuous improvement is only for manufacturing companies looking to control costs.  Continuous improvement should be part of every company’s strategy.  For example, by communicating a compelling vision and connecting it to each employee’s daily work, one international theatre chain tapped into the power of frontline workers to generate […]

Read More →

Forbes.com contributor Mark Murphy says that about 25% of the population are intuitive communicators.  They prefer knowing the big picture and getting to the bottom line, quickly.  Intuitive communicators enjoy a disproportionately high representation among senior leaders.    To test whether you’re an intuitive communicator, Murphy says to think back on a recent conversation and ask yourself three […]

Read More →

Today’s high-pressure work environment can take its toll on managers. According to Gallup, the way a manager feels and acts is contagious and can infect their team, as well as others. If they’re burned out and disengaged, it can spread virally throughout the company – which often results in costly turnover and lost productivity. Gallup says there […]

Read More →

Generation Z, people ages 17 to 25, have begun entering the workforce.  Is your company ready for how they perceive their role in the workplace?  The Society of Human Resource Management provides this little peek inside the minds of Gen Z. Nearly one-third of these young women and men see themselves as the hardest working generation.  At the […]

Read More →

A study from the University of Exeter in the UK confirms that bosses who put the people who follow them first, boost productivity.  The researchers used 130 independent, previously published studies to test their theories. The result:  the “servant-leader” style of management, which is ethical, trustworthy and shows genuine interest in the wellbeing and development of staff, […]

Read More →

Because malicious, unapproved software can bring down an entire IT infrastructure, many companies keep a tight reign on the software employees can use. Yet, the Harvard Business Review warns about the dangerous lag time between customers identifying a real need and IT satisfying it. When all IT decisions are made at the very top, i.e., the […]

Read More →

I am a proud member of a local women’s collective giving group. Impact100 South Jersey is one of an increasing number of such groups around the country and the world.  Ours is volunteer-run, made up of diverse women, and is growing every year.  Besides being a philanthropic multiplier, Impact100 is a powerful networking and leadership building tool.  Members […]

Read More →

In a recent Forbes.com article, Travis Bradberry listed and explained 13 powerful psychological forces that make us do bad things.  This list can help us become more self-aware and it may also help us better understand the people around us.  Those with whom we live, work and play.  First, the winner-take-all competition— something our society encourages, but it […]

Read More →

Good self-awareness includes knowing how invisible, powerful forces can lead to making bad, unethical choices.  Forbes.com contributor Travis Bradberry recently shared some of these outside-of-our-awareness influences and how they can affect us. The compensation effect. Using good deeds to justify bad ones. If people perform the acts of a good person, they might feel justified in sometimes behaving […]

Read More →

Imposter Syndrome — that feeling that you don’t belong or aren’t qualified – is heightened for women and people of color.  The New York Times’ Working Women’s Handbook says it disproportionately affects anyone who feels the pressure of accomplishing “firsts.” The handbook offers four ways to combat Imposter Syndrome.   Make a list of 10 things that show […]

Read More →

Former First Lady Michelle Obama is quoted as saying, “Eventually, I just got tired of always worrying what everyone else thought of me.  So, I decided not to listen.” She stopped reacting to the real or perceived opinions of others. She achieved something most women haven’t.  Over eons, women have been conditioned to see and present […]

Read More →

I bet meetings are a big part of your work life.  In his Ted-X-UNC-Charlotte Talk, Steven Rogelberg suggests six ways to make them better.  Invite the smallest number of participants possible.  No spectators or people there just to listen.  Attend only the part of the meeting that’s relevant to you.   Be a good host if you’re the meeting […]

Read More →

Is your workplace progressive, designed to promote thinking and innovating? While our knowledge-based economy has changed how we conduct business, vestiges of the old way still weigh employees down. Harvard Business Review says tethering employees to email is a big concern. Does your company use email for urgent, time-sensitive communication?  Do you or others in the company expect […]

Read More →

Forbes.com contributor Celinne Da Costa believes that building a business is temporary.  But building a brand is the key to long-term survival and stability in a turbulent marketplace.   Building a brand means having a long-term vision, defined values and a story that moves your audience to action. With a strong brand philosophy guiding you, opportunities are […]

Read More →

Glassdoor analyzed data from 12 million job seekers, from April to October of 2018, to understand what technology people use to search and apply for jobs.  They found that job seekers’ use of mobile devices continues to grow, and mobile use is even higher in some categories. Workers with less formal education and those looking for […]

Read More →

Amazon is one of the most innovative companies in the world, and their leadership principles are a big driver.  Agility and experimentation are part of their DNA.  Here’s a peak at several of their guiding principles. Customer Obsession. Leaders start with the customer and work backwards.  They work vigorously to earn and keep customer trust, and although they pay […]

Read More →

There’s much to learn from the philosophy and approach of one of the world’s most innovative companies.  I’m talking about Amazon.  Let’s take a quick look at some of the company’s Leadership Principles – the norms that guide day-to-day behavior. Earn Trust. Leaders listen attentively, speak candidly, and treat others respectfully.  They are vocally self-critical, even when doing so […]

Read More →

Front line employees are often required to ask customers for information without understanding why.  If they don’t know the rationale behind the questions, they are left to their own devices when responding to pushback.   In her Ted Talk, Tamekia Mizladi Smith, suggests that companies design frontline employee training around the acronym GRACE. That’s G-R-A-C-E.   Here’s what it […]

Read More →

A standard question asked in job interviews is “What are your strengths and weaknesses?”  How you answer that question can reveal more than what may appear on the surface.   Answering the strengths part is often easy.  You likely have a good sense of what you do well and can express it positively.  But when explaining your weaknesses, rather […]

Read More →

Conflict is natural and inevitable. Our comfort level with addressing it determines our response and the outcome.  Here are 11 tips for making it constructive, from Executive Coach Helen Baxter-Southworth and team dynamics expert Russ Forrester. Move toward conflict, not away from it.   Deal with conflict openly and above board, not behind the scenes.   Surface the conflict […]

Read More →