Forbes.com contributor Mark Murphy says that about 25% of the population are intuitive communicators.  They prefer knowing the big picture and getting to the bottom line, quickly.  Intuitive communicators enjoy a disproportionately high representation among senior leaders.    To test whether you’re an intuitive communicator, Murphy says to think back on a recent conversation and ask yourself three […]

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Conflict is natural and inevitable. Our comfort level with addressing it determines our response and the outcome.  Here are 11 tips for making it constructive, from Executive Coach Helen Baxter-Southworth and team dynamics expert Russ Forrester. Move toward conflict, not away from it.   Deal with conflict openly and above board, not behind the scenes.   Surface the conflict […]

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When you communicate with others, do you use a one-size fits all approach?  Do you write or speak from your perspective or from that of the person with whom you’re communicating? Effective communication requires attention to the ways your receiver processes information.  To better understand others, try using the DiSC system. DiSC is an acronym for the behavior […]

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Here’s a piece of good, practical advice from the late entrepreneur Jim Rohn. He said, “Take advantage of every opportunity to practice your communication skills so that when important occasions arise, you will have the gift, the style, the sharpness, the clarity, and the emotions to affect other people.” We’ve become more relaxed and informal […]

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 Are you struggling to stay positive in what may feel like a negative world? Negative energy can manifest itself in damaging ways that we don’t always recognize. Here are some suggestions that might help you turn that negative energy into something more positive. If you’re engaged in a contentious conversation, avoid being critical of […]

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Although it doesn’t always feel like it, honesty is usually the best policy. Three studies conducted by researchers at University of Chicago Booth School of Business and Carnegie Mellon suggests that we overestimate the negative consequences of speaking honestly. Subjects were asked to speak in accordance with their own beliefs, thoughts and feelings to people […]

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The impact email has had on productivity is arguably positive. It has sped up communication and disrupted limitations on when and where we can do business. But consider these two unintended consequences. First, email inboxes have become to-do lists and communication of record for some. But often, different subjects are discussed in a string, while […]

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First there was IQ. Then came EQ or Emotional Intelligence. Now Judith Glazer of “The Harvard Coaching Institute” has introduced the concept of CQ or Conversational Intelligence. CQ taps into our need for self-expression and validation. Glazer says that in environments where people can share their aspirations, intentions and fears freely, the door opens for […]

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If public speaking freaks you out, here are four rituals that Harvard Business Review Contributor Nancy Duarte says can pump you up, or calm you down. The Empathy Ritual can help you connect to your audience. Get to know your audience by working the room before you speak. Or sit in the audience seats looking […]

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When updating your resume, you might be wondering how far back you should go, or how much should you pump yourself up. If you’re in the process of readying your resume for immediate distribution, Forbes.com contributor Liz Ryan offers a list of things you can remove. Any self-praising language like “savvy” or “senior-level. Ryan says […]

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Have you heard the saying “good news travels fast?” Well, bad information travels even faster. The rumor mill can quickly take control of your message and cost you hours in damage control and lost productivity. To complicate matters, what is appropriate communication to one can be bad news to others. For example, simply announcing the […]

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 When you’re called on to give a presentation, here’s a simple tip that will make it memorable and meaningful for your audience. Tell stories. Instead of droning on about facts and figures, with slick slides tell a relevant story. When preparing for your next presentation, keep etiquette expert Barbara Pachter’s tips in mind. Use […]

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 To communicate effectively, we must be mindful about how our messages are sent and received. To that end, Mindtools.com breaks communication down into five component parts that are universally at play whenever we speak to another person. It all begins with the Source – which is you, coupled with the message you wish to […]

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 Pushing back, or attempting to influence others to move or change their position, is something we all need to do from time to time. So, what keeps us from advocating for ourselves, or the greater good? Fear. That gut wrenching discomfort that pops up when we rock the boat, think we’re seen as a […]

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When we think we know we stop asking questions. Perhaps, we even stop listening. Sometimes, we assume we have the right answer or know what another is thinking. But, in reality, we don’t? If we want another’s truth, or we’re trying to collaborate and be inclusive, it’s important to ask others for their thoughts. A […]

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A recent Harvard Business Review article suggests that when trying to change someone’s mind, the best thing to do is listen. The article sited a powerful example where this approach led to change of a deeply-rooted and troubling custom among some Pakistani tribes. Frequently, instead of listening, we tend to craft an argument in favor […]

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Weekly team meetings – those regular check-ins – are still standard practice; a common occurrence in many workplaces. To keep pace with changing times, some have morphed into conference calls. Often, the purpose and format of these meetings were established long ago. Out of habit, they remain on calendars. But should they? It’s always good […]

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In a candid conversation, a client shared his concern that he and others don’t ask the right questions when getting updates from direct reports. He said, “We ask yes/no questions that don’t encourage introspection. Questions like, ‘Is the project done?’ Or, ‘Do you have what you need?’” Instead, he suggested, and I agree, that we […]

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Recently, a client confided that she tends to present green project dashboards. Green means everything is moving forward, as expected. In taking her all-green, all-good approach, she fails to share the full reality. She wants to present an image of one who is able to handle big challenges. As we continued talking, the realization dawned […]

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Can You Communicate Reasons for Change To Your Team? Leadership expert John Maxwell said, “Change is inevitable. Growth is optional.” The pace at which change occurs today can be mind-blowing, unsettling, even overwhelming. For people affected by change, who are outside the inner circle and aren’t privy to the “why” of a specific shift in […]

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