If you have an employee who takes up more than their fair share of time, a recent Society of Human Resource Management article says you first need to understand why before you can take appropriate steps. The employee may be insecure or lack the necessary experience to complete the assigned task.  Insecurity can come from low […]

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When leaders think employees should feel one way about their job, and the employee actually feels differently, an empathy gap occurs.  Balancecareers.com recommends that leaders who acknowledge this problem do these eight things to change the dynamic. Challenge yourself.   Get out of your usual environment. Get feedback. Explore your heart, not just your head.   Walk in […]

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Empathy is a growing expectation among today’s workforce.  Experts say employees work harder for someone they believe cares about them and their unique needs.  But when there is a difference between how the employer thinks an employee feels and how the employee actually feels, an empathy gap occurs. One example of an empathy gap is when a […]

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During a recent workshop, a participant confessed his lack of empathy – a core dimension of emotional intelligence. He said, “I don’t have any, and I don’t know how to begin to think about feeling the way others do.”  Given the laughter and head nodding from the others in the room, he was not alone. […]

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