Spirit of Purpose · Building Trust In Remote & Hybrid Work Environments Trusting those we rely on is essential. Yet building trust in the workplace can be a challenge – a challenge that’s amplified when people are separated by time and space. This presents an important opportunity for leaders of remote and hybrid work environments, where mutual […]
Read More →Do You Frequently CC the Boss When Emailing Co-Workers? Does the boss request that she be CC’d to stay in the loop? Research from the University of Cambridge suggests that this damages trust. To many, copying the boss on emails is a clear signal that you suspect they’ll under deliver. It can feel like a […]
Read More →There’s much to learn from the philosophy and approach of one of the world’s most innovative companies. I’m talking about Amazon. Let’s take a quick look at some of the company’s Leadership Principles – the norms that guide day-to-day behavior. Earn Trust. Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so […]
Read More →How to Restore or Earn Trust In Any Relationship In the workplace and in life, past behavior patterns are seen as trustworthy predictors of future performance. Others judge us based on our history – whether experienced directly, inferred from a resume or by another person. Researchers who study social systems suggest that past behavior defines […]
Read More →First there was IQ. Then came EQ, which stands for Emotional Intelligence. Now Judith Glazer of “The Harvard Coaching Institute” has introduced the concept of CQ or Conversational Intelligence. CQ taps into our need for self-expression and validation. Glazer says that in environments where people can share their aspirations, intentions and fears freely, the door […]
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