There’s much to learn from the philosophy and approach of one of the world’s most innovative companies.  I’m talking about Amazon.  Let’s take a quick look at some of the company’s Leadership Principles – the norms that guide day-to-day behavior. Earn Trust. Leaders listen attentively, speak candidly, and treat others respectfully.  They are vocally self-critical, even when doing so […]

Read More →

How to Restore or Earn Trust In Any Relationship In the workplace and in life, past behavior patterns are seen as trustworthy predictors of future performance. Others judge us based on our history – whether experienced directly, inferred from a resume or by another person. Researchers who study social systems suggest that past behavior defines […]

Read More →

First there was IQ.  Then came EQ, which stands for Emotional Intelligence.  Now Judith Glazer of “The Harvard Coaching Institute” has introduced the concept of CQ or Conversational Intelligence. CQ taps into our need for self-expression and validation.  Glazer says that in environments where people can share their aspirations, intentions and fears freely, the door […]

Read More →