In a 2018 blog post, author Frank Sonnenberg shared 15 phrases that communicate a bad attitude.  Here are a few.  If you catch yourself about to say any of them, stop, take a deep breath and find another way to communicate your message.  “They don’t pay me enough to do this.” “I’ve always done it this way.” […]

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If you’ve become the ear for an office complainer, you might want to turn the volume up for this advice from CNN’s Kathryn Vasel.  Here are four tips she offers that may help you manage this type of co-worker.   Look for a pattern. Why are they complaining?  Do they complain at the same time every day, about […]

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Conflict is natural and inevitable. Our comfort level with addressing it determines our response and the outcome.  Here are 11 tips for making it constructive, from Executive Coach Helen Baxter-Southworth and team dynamics expert Russ Forrester. Move toward conflict, not away from it.   Deal with conflict openly and above board, not behind the scenes.   Surface the conflict […]

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When you communicate with others, do you use a one-size fits all approach?  Do you write or speak from your perspective or from that of the person with whom you’re communicating? Effective communication requires attention to the ways your receiver processes information.  To better understand others, try using the DiSC system. DiSC is an acronym for the behavior […]

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As was true with the advent of the printing press and the postal service, email will likely go down in history as a dramatic invention that changed the way humans connect.  But, over-reliance on email has its drawbacks.  It is not a one-size-fits-all communication tool.  Here are some signals that it’s time to step back from email and […]

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