Successful managers understand that they must adapt their leadership style to the situation at hand. In their book, Primal Leadership, Daniel Goleman, and his coauthors identify six effective and emotionally intelligent ways to lead. The Affiliative & the Democratic Leader The Affiliative Leader puts people first, focuses on harmony and emotional connection, and encourages inclusion. […]

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I enjoy ads and commercials. The good ones stick with me. I’m impacted by their images, sounds and words. The best ones have a dramatic tagline or slogan – a succinct, repeatable core message about the product or service that conveys the essence of what the company wants you to believe and remember. They’re designed […]

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Keen observers of self and others have a competitive edge. But, too often, our willingness to pay attention is dialed down too low. Much that we should see, and could capitalize on, passes us by. We’re blinded by the habit of inattention. We’re no longer fully present, noticing what’s going on within us and around […]

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Abraham Maslow’s approach to psychology was unique.  He was the man responsible for identifying our “Hierarchy of Needs,” which describes how human beings prioritize getting their needs met.  His diagram placed the most pressing “psychological” or basic needs at the bottom of the pyramid. Breathing, food, water, sex and sleep are among the basic needs […]

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When unwanted results show up, and they always do, where do you put your energy and attention?  On the problem or the solution? If you’re like the majority of people, in your personal and professional life, the things you don’t want end up captivating you.  You think about them.  Talk about them.  Wrestle with them.  […]

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You’ve probably heard the news about an interim report issued by Acting Inspector General Richard Griffin on the systemic problems in the Veteran’s Affairs agency.   The report intensified scrutiny and resulted in expansion of the number of VA facilities to be reviewed.  If you’re a leader, consider allowing this situation to stimulate a deeper, broader […]

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When New York Times Editor Jill Abramson was fired, she was in the process of working with a career consultant who was helping her address some of the “management style” problems that reportedly did her in. Understanding how you’re perceived by others at work is invaluable knowledge that can be put to use to enhance your […]

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Are you busy – perhaps so busy those looking in would say you’re over-functioning?  To nearly any request that comes your way, do you say, “Yes?”  Do you take care of others to the point they regularly look to you to do what they really could do themselves?  Overwhelmed and stressed, at the end of your […]

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Dear Teressa, My boss is an excellent manager and a very inspirational leader.  However, I have a colleague, who I think is a good person, but who seems to very much resent this boss. This colleague is also very good friends with my boss’s boss. The colleague is now making life very difficult and taking […]

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Experts say the reason people throw temper tantrums into adulthood is because they work.  This frightening behavior gets the tantrum thrower exactly what they want – even if it is at the cost of co-workers or workplace civility.    The first step to taking the sting out of another’s workplace tantrum – whether it’s your […]

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I meet a fair number of business leaders who say they are empathy-challenged.  Empathy is the ability to recognize and identify the emotions being experienced by another person.  It’s one of the five components of Emotional Intelligence.  Because it enables others to feel like you connect with them, it is an important skill set for […]

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Dear Teressa, Any advice on how I can get more people to speak up in my meetings?  ~John V.   John, I’m glad to hear that you’re a leader who wants more voices in the conversation – more people engaged and contributing. Here are several strategies that have worked for a number of my clients.  […]

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Whether I’m watching Serena Williams, Roger Federer, Tiger Woods, Phil Mickelson, Tom Brady, Cole Hamels or Michael Vick, I notice how they do what they do – the mechanical and mental aspects of their performance. An important lesson – one many of us can learn from – is the resilience of those at the top […]

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When things go wrong, and occasionally they do, rather than focusing on identifying who made the mistake, focus on the situation and the solution. Put your energy and attention into what happened, how best to fix it, what process improvements need to be implemented, what training and checks and balances are needed to insure that […]

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To get clear about the best way to effectively address a specific performance or behavior problem, the first step is asking yourself which course of action the problem calls for? Is feedback sufficient?  You simply describe the person’s behavior and its impact. Is coaching more appropriate?  You work to strengthen performance through teaching, training and […]

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While interviewing a group of people for a client’s 360 Feedback process, one of the raters told me she has a rule with her team. They have to make at least one mistake a week and tell her about it. She is also bound by the same rule. She has to make at least one […]

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Do you have a BIG idea – one that will transform your career, your company’s business model, streamline processes, save significant time and money, land you a brand new role or help you branch off and build your own successful enterprise?  Have you put a plan of action in place or are you stalling, plagued […]

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What could you do with two to two-and-a-half hours each day? Probably, a lot.  That’s how much time the average person loses to interruptions and distractions.  If you get distracted easily, things like unplanned telephone calls, responding to the ding of emails, answering text messages, drop-by-visitors, hallway interactions, emergencies and crises can quickly derail your […]

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We look to tools and techniques to help us manage time.  And they can, to a certain extent – that being the degree to which we take a disciplined approach to their application.  The effectiveness of any time management tool is squarely in our hands.  To manage your time more effectively, you have to improve […]

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“I’m continually trying to make choices that put me against my own comfort zone. As long as you’re uncomfortable, it means you’re growing.” ~Ashton Kutcher  Defensiveness is the biggest deterrent to learning, professional and personal growth and positive change.  Most of the time we don’t recognize when we’re standing in the way of our own progress. […]

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