Activist & Black Panther Eldridge Cleaver is credited with first saying “You’re either part of the solution or you’re part of the problem.”  Today, those words are often heard in association with employees and their roles within a company.  This mindset suggests that there are only two sides to this equation, which some might argue […]

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Two recent client coaching sessions inspired me to share with you the way the workplace is shifting. Today’s leaders must understand that the old rules no longer apply in this era of diversity and the need for constant innovation, which an be derived by gathering input from all levels of an organization. Lesson #1 : Coaching […]

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The late, great Maya Angelou said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”  The answer to whether it matters whether you make your employees feel good, is YES.  Even Forbes.com agrees.  In their article “11 Simple Ways […]

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While facilitating a strategic alignment retreat with a CEO and his senior team, they struggled to identify exactly what to do to change the culture.  Finally, having nothing that felt like a good idea, I convinced them to involve the next level down.  They agreed. In the meeting with the broader leadership team – the […]

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How do you feel when someone says to you, “I have a question for you?”  Do you say, “YES!,” with great excitement and anticipation?  Or, do you feel a little anxious, perhaps defensive, concerned about whether you know the answer? Many people feel more comfortable with answers than they do questions. They prefer the knowing […]

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Do you ever have those times when you need a quiet place in your head and heart to hear yourself think.  Sometimes you need space to do a little soul-searching and sorting in order to solve a complex business problem or get clarity about the next step in your career or life.  Or maybe you […]

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  Dear Teressa, My boss is an excellent manager and a very inspirational leader. However, I have a colleague, who I think is a good person, but who seems to very much resent this boss. This colleague is also very good friends with my boss’s boss. The colleague is now making life very difficult and […]

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Dear Teressa, My boss is an excellent manager and a very inspirational leader.  However, I have a colleague, who I think is a good person, but who seems to very much resent this boss. This colleague is also very good friends with my boss’s boss. The colleague is now making life very difficult and taking […]

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“I hear and I forget.  I see and I understand.  I do and I remember.” Though Confucius spoke those words long ago, they remain relevant, today. We’re approaching the beginning of the new school year for children and adults who’ve returned to school or who are continuing through the advance degree process.  But even if […]

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Recently I heard a quote that got right to the heart of conflict and how to resolve it.  I’m paraphrasing, but it was along the lines of “conflict does not rise out of a clash of good and bad, it arises out of a clash of good and good.”  In other words, each conflicting party […]

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When things go wrong, and occasionally they do, rather than focusing on identifying who made the mistake, focus on the situation and the solution. Put your energy and attention into what happened, how best to fix it, what process improvements need to be implemented, what training and checks and balances are needed to insure that […]

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When things go wrong, and occasionally they do, rather than focusing on identifying who made the mistake, focus on the situation and the solution. Put your energy and attention into what happened, how best to fix it, what process improvements need to be implemented, what training and checks and balances are needed to insure that […]

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To get clear about the best way to effectively address a specific performance or behavior problem, the first step is asking yourself which course of action the problem calls for? Is feedback sufficient?  You simply describe the person’s behavior and its impact. Is coaching more appropriate?  You work to strengthen performance through teaching, training and […]

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To get clear about the best way to effectively address a specific performance or behavior problem, the first step is asking yourself which course of action the problem calls for? Is feedback sufficient?  You simply describe the person’s behavior and its impact. Is coaching more appropriate?  You work to strengthen performance through teaching, training and […]

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