Conflict is natural and inevitable. Our comfort level with addressing it determines our response and the outcome. Here are 11 tips for making it constructive, from Executive Coach Helen Baxter-Southworth and team dynamics expert Russ Forrester.
- Move toward conflict, not away from it.
- Deal with conflict openly and above board, not behind the scenes.
- Surface the conflict with the person you have a difference with not bystanders or other parties.
- Separate the person from the issue.
- Bear whatever anxiety confronting the conflict entails.
- Respect others in their difference.
- Ask, don’t infer, the other person’s motivations or intentions.
- Begin with neutrality rather than in judgment or condemnation.
- State your views clearly and explicitly without filtering them.
- Hang in there and don’t fold to get it over with.
- Don’t withhold contrary views because you are afraid you’ll hurt the person’s feelings.
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