Recently, a new client told me that two years ago her boss articulated a vision for how she wanted the senior leadership team to operate. Today, she said, “People are behaving exactly as they have for years. There’s been no change. We’re still highly paid technical experts – not developers of people, and certainly not […]
Read More →Mahatma Gandhi, Rosa Parks, Martin Luther King, Jr. and Nelson Mandela are well known examples of the significant, life-altering difference one person can make in the lives of many. Yet, think about it: those who’ve had a profound, defining impact on the person and professional you’ve become are probably far less famous than those I’ve […]
Read More →Remember when your mother told you to sit up straight? She knew what she was talking about. Research has validated her good advice. Adoree Durayappah’s article in Psychology Today points out that when a person adopts the upright posture Mom always encouraged, they act in ways that represent power. And interestingly, as the article points out, “the […]
Read More →Remember when your mother told you to sit up straight? She knew what she was talking about. Research has validated her good advice. Adoree Durayappah’s article in Psychology Today points out that when a person adopts the upright posture Mom always encouraged, they act in ways that represent power. And interestingly, as the article points […]
Read More →In preparation for a speaking engagement at the African American Heritage Museum of Southern New Jersey in Atlantic City, NJ, I had the pleasure of a private tour of the current exhibit. It’s called, “The North Side: The Way We Were.” Ralph Hunter, the founder and curator of the museum – and a true Spirit of […]
Read More →If you want to reduce the impact of stress in your life, take a lesson for our women and men returning home from Iraq and Afghanistan. Through partnership with Project Welcome Home Troops, Emma Seppala and her colleagues at the University of Wisconsin–Madison have been helping veterans deal with post-traumatic stress syndrome and calm their […]
Read More →Do you ever have those times when you need a quiet place in your head and heart to hear yourself think. Sometimes you need space to do a little soul-searching and sorting in order to solve a complex business problem or get clarity about the next step in your career or life. Or maybe you […]
Read More →Seth Godin, writer, speaker and an agent of change, wrote a recent blog about the concept of framers and polishers. He said, “The framer asks the original question, roughs out the starting designs, provokes the new thing.” The polisher finds typos, smooths out the rough edges and helps avoid the silly or expensive error. Both […]
Read More →A recent McKinsey article sited consistency as THE key to customer satisfaction. The research discusses Customer-journey consistency, Emotional consistency and Communication consistency: Customer-journey consistency describes the customer’s experience across various channels and interactions, from first-touch to purchase to service. Emotional consistency refers to the connection customers feel to the brand. The more positive and trusting […]
Read More →Do you apologize for everything? For mistakes others make? For expressing an opinion that might be unpopular? For walking into a room? Do you take the blame for things that have nothing to do with you? Or when something is clearly someone else’s fault? If you over-apologize, you’re not alone. For women, it’s very common […]
Read More →Facebook’s COO, Sheryl Sandberg, in her best-selling book, a TED Talk and her women’s empowerment movement tells women to “Lean In.” Sam Horn, author, keynote speaker and intrigue expert, takes it a step further. She says, “step up.” Be less demur. Speak up. Value what you have to contribute. Take a bold, brave step […]
Read More →Are you busy – perhaps so busy those looking in would say you’re over-functioning? To nearly any request that comes your way, do you say, “Yes?” Do you take care of others to the point they regularly look to you to do what they really could do themselves? Overwhelmed and stressed, at the end of your […]
Read More →Do you ever feel like you’re not really competent, but everyone else is? Do you sometimes feel like you’re acting as if you belong, but you don’t. Figure that it won’t be long until you’re found out? When others praise your work or compliment you, do you doubt their sincerity or feel like the recognition […]
Read More →Do you ever feel like you’re not really competent, but everyone else is? Do you sometimes feel like you’re acting as if you belong, but you don’t. Figure that it won’t be long until you’re found out? When others praise your work or compliment you, do you doubt their sincerity or feel like the recognition […]
Read More →Do you have the same mindset as Earvin “Magic” Johnson? He says, “I am a businessman. This is what I do each and every day. I love it. I love coming to work. I never have a bad day.” Do you feel the same way? Do you love your work? Daily, do you get up and […]
Read More →Do you have the same mindset as Earvin “Magic” Johnson? He says, “I am a businessman. This is what I do each and every day. I love it. I love coming to work. I never have a bad day.” Do you feel the same way? Do you love your work? Daily, do you get up […]
Read More →In the UK, they dubbed it “Fail Friday.” Friday, January 24th was the day they predicted the Brit’s collective willpower would wain and resolutions would be broken. Only 3 percent, the “Independent” article says, are likely to keep their resolutions for the entire year. In Canada, CTV’s story “Making, Breaking New Year’s Resolutions an Annual Tradition,” experts […]
Read More →In the UK, they dubbed it “Fail Friday.” Friday, January 24th was the day they predicted the Brit’s collective willpower would wain and resolutions would be broken. Only 3 percent, the “Independent” article says, are likely to keep their resolutions for the entire year. In Canada, CTV’s story “Making, Breaking New Year’s Resolutions an Annual […]
Read More →Dear Teressa, My boss is an excellent manager and a very inspirational leader. However, I have a colleague, who I think is a good person, but who seems to very much resent this boss. This colleague is also very good friends with my boss’s boss. The colleague is now making life very difficult and […]
Read More →Dear Teressa, My boss is an excellent manager and a very inspirational leader. However, I have a colleague, who I think is a good person, but who seems to very much resent this boss. This colleague is also very good friends with my boss’s boss. The colleague is now making life very difficult and taking […]
Read More →