Office Talk on KYW Newsradio

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While facilitating a strategic alignment retreat with a CEO and his senior team, they struggled to identify exactly what to do to change the culture.  Finally, having nothing that felt like a good idea, I convinced them to involve the next level down.  They agreed.

In the meeting with the broader leadership team – the senior-most leaders and the next level – the issue was posed and within minutes, ideas began to pop, left and right…really brilliant ideas.  The senior team was a little surprised by the ease with which their reports readily identified viable solutions to what seemed to them to be a complex, nebulous, intangible problem.  From there, their culture change initiative took flight.

The lesson for leaders:  involve other levels in solving problems.  Doing so strengthens participants’ sense of responsibility for solving problems and ownership of results.

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