To create an agile company, you certainly need the right mindsets, skills, tools, processes.  But, above all, you need managers who are aligned with business goals and create a culture of engagement.  Yet, the Gallup Analytics team, which recently released highlights from data gathered throughout 2018, say that sixty-seven percent of employees say they are burned out […]

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According to McKinsey & Company, market forces are driving companies away from a management-driven structure and toward being more agile. Although the shift is slow, there is plenty of evidence to show that being agile is how companies will thrive going forward. But what does being agile look like? It’s having a company-wide shared purpose […]

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Many experts believe that empowered and engaged employees are more productive and more loyal.  But where do managers begin the process of building the ideal energized and focused team? Gallup suggests asking each team member these five questions. What do you know you can do well, but haven’t done yet?   What activities – inside and outside of […]

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 If you’re a manager, the probability is high that some members of your team have or will experience burnout. According to Gallup, two thirds of people they studied reported burnout to some degree. Here are 5 things Gallup says managers can do about it. Listen to work related problems. Active listening is an effective […]

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Recent articles on Gallup.com looked at employee burnout. Its effects costs companies big dollars and cents. On the surface, it might appear that demand for high productivity is to blame, but according to Gallup, the problem is more about how people are managed. What are five top things that lead to employee burnout? Unfair treatment: […]

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 We all know that employee burnout is real. And it comes with significant costs to organizations. According to a recent Gallup study of 7,500 full time employees, two thirds have experienced burnout to some degree. Burned out employees take more sick days, are more likely to be looking for a new job, have low […]

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 We’ve all experienced that customer service person who lacks the power to address our problem. If you insist on speaking to the manager, you may be punished with the reciting of policy, more waiting, or being forced to re-explain your issue. Recently, Forbes.com shared how some companies are building loyalty by empowering their customer-facing […]

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