Relationships between leaders and their followers are driven by how leaders communicate their expectations.  Gallup recommends using a coaching style that creates engagement. To accomplish that, try asking process-oriented questions.

Ask questions that give you perspective on each individual employee’s experience.  For instance, if someone is struggling to complete a report, you might say, “This report has been on your desk for a while.  Tell me why.  Are you having trouble getting the information you need to complete it?  Do you understand what’s expected? Are there other priorities in the way?  Or something else.”

Process-oriented questions can start a conversation that empowers workers to focus on their strengths, overcome obstacles, and be accountable.  Don’t assume everyone is on the same page.  Your good questions can open the door to providing the right guidance and support.


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