PODCAST: Why You Should Listen To Employee Complaints
Harvard Business Review reported on a study conducted in India, wherein employees who were disappointed by their wage increase were given the chance to voice their concerns. They saw a marked difference in absenteeism and people quitting among the group that spoke out.
This is important for two reasons. One, feeling heard is a basic human need. When people don’t feel heard, they act out – which is likely why those who didn’t speak up were more likely to quit or not show up for work.
Secondly, giving employees a safe outlet to express concerns gives leaders important insight into the environment in which they’re expected to lead. Ignoring or squelching disenchantment doesn’t make it go away. It will emerge elsewhere – potentially in ways that are costly and hamper productivity. Welcoming feedback helps employees feel validated, and it helps leaders understand the forces that influence their effectiveness.