You know how critically important credibility and trustworthiness are in relationships. Interaction by interaction, your credibility and trustworthiness are established in the minds of others. In the micro-movements and subtle energy of day-to-day exchanges, your reputation is built and reinforced. People hear what we say, but more importantly, they notice what we do. […]
Read More →In the workplace and at home, small acts of kindness can make a big difference. Everyday behaviors that acknowledge others and demonstrate respect for them can change the climate, even in situations where hostility, incivility and rudeness seem to be the norm. You can break vicious negative cycles with simple, everyday behaviors like the […]
Read More →“At work, do you have the opportunity to do what you do best, every day?” That was the question the Gallup organization asked people who participated in their research. In 2001, they found that only about 20% of people responded, “Yes,” to doing, on a daily basis, what they were good at and enjoyed. […]
Read More →No matter where you are in your career, networking is an important skill set to cultivate and put to use. For your next event, make a plan and be purposeful. Greet the folks you know, of course. And, keep moving. Set a goal to expand your network by meeting 4 to 5 new people […]
Read More →If you’re looking for ways to shape your company’s culture, invest in training – not just any training, but the kind of learning experiences that provides a consistent message that aligns with the direction of your business, and teaches the mindsets and skills that support the kinds of behaviors and outcomes required to […]
Read More →The presence of increasing numbers of women and millennials in the workplace has had a massive impact on the way leaders behave. Authoritarianism, backed by fear and the boss having all the answers, was once a prime force. Today’s effective leaders operate differently. They’re emotional intelligent. They recognize that one of the most […]
Read More →Activist & Black Panther Eldridge Cleaver is credited with first saying “Your either part of the solution or your part of the problem.” Today, those words are often heard in association with employees and their role within a company. So, how do you know if you’re on the solution or problem side of the […]
Read More →Lift your head up and look around. I bet there are new people in your workplace. If so, reach out, say hello, extend a warm welcome. Do something that demonstrates you’re aware of their presence. You might be surprised by the big difference a small gesture can make to a person who is still […]
Read More →We signal our thoughts and feelings to those around us, even when we don’t intend to. Inadvertently, the truth creeps out. So, if you’re unhappy at work, it’s unlikely that you can keep it a secret. Rather than allowing discontent to fester and intensify, respectfully, take steps to right the situation. For example, […]
Read More →Emotional Intelligence – the ability to understand others and ourselves, is a powerful business tool, no matter your role or job level. When you’re self-aware, in control of your emotions, able to relate well to others, and motivated to achieve goals, your high EQ facilitates success in a number of ways, including: Increasing […]
Read More →A CareerBuilders survey says 71% of employers value emotional intelligence, or EQ, over IQ. Many employers believe people can be taught “hard,” or technical skillls more readily than EQ, the required softer, human relations skills. I agree with their assessment. For more than 30 years as a speaker, leadership development expert and executive coach, […]
Read More →Whether delivering a keynote, facilitating a learning experience or coaching clients, today, there’s a lot of buzz about Inclusion. People seem to feel more comfortable with the concept than they are with the term Diversity. I understand their thinking and respect their feelings. Yet, the not-so-subtle reality is Inclusion becomes a viable possibility […]
Read More →In a forbes.com article, Victor Lipman, reports on the results of a survey titled, The 7 Key Trends Impacting Today’s Workplace. The survey, conducted by TINYpulse, asked the question: “What motivates you to excel and go the extra mile at your organization?” You might think the answer would be mega money, or a promotion. […]
Read More →Here are two strategies you can implement today to develop your direct reports. Invite a team member to join you for your next important meeting with customers, peers or senior management. Explain the purpose of the meeting, in advance. Prep the person for a role such as presenting a topic or documenting follow-up items. […]
Read More →A CareerBuilders survey says 71% of employers value emotional intelligence, or EQ, over IQ. Many employers believe people can be taught “hard,” or technical skills more readily than EQ, the required softer, human relations skills. I agree with their assessment. For more than 30 years as a speaker, leadership development expert and executive coach, for […]
Read More →A CareerBuilders survey says 71% of employer’s value emotional intelligence, or EQ, over IQ. Many employers believe people can be taught “hard,” or technical skillls more readily than EQ, the required softer, human relations skills. I agree with their assessment. For more than 30 years as a speaker, leadership development expert and executive […]
Read More →I have a number of coaching clients who have long commutes. They bike, drive, take trains, subways, buses, or some combination thereof. A good number of them use the time to boost their sense of happiness. For example: Some drive in silence and use the quiet time to meditate on the day ahead, […]
Read More →A recent Harris Poll corroborates a pattern I’ve noticed as I interact with keynote attendees, workshop participants, coachees and those with whom I consult: roughly, only one-third of adults in the US are happy and satisfied. While it’s challenging to account for the drivers of dissatisfaction and decreasing optimism, it is possible to shift […]
Read More →If you’ve been thinking about hiring a coach for one of your reports, check your intentions. Do NOT hire a coach for an employee if you’re using the coach to avoid the tedious, frustrating task of motivating a resistant learner; giving candid feedback on sensitive subjects; or delivering a tough message about poor performance […]
Read More →For weeks, Kathy, John’s direct report, worked on the presentation for the new product launch. “At every regional meeting, she nailed it,” he said, proudly. Next week, I take it to senior management.” “Why are you taking it,” I asked? “Why not Kathy?” “Oh, they can be a tough group with their probes, challenges […]
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