In the workplace and at home, small acts of kindness can make a big difference. Everyday behaviors that acknowledge others and demonstrate respect for them can change the climate, even in situations where hostility, incivility and rudeness seem to be the norm.

You can break vicious negative cycles with simple, everyday behaviors like the following:

  • Say, “Hello,” to everyone you meet. Greet them by name, making eye contact and offering a sincere smile.
  • If you’re angry or annoyed about what you just read in an email, cool off before you respond and click “Send.”
  • If the voice message you just listened to makes you mad, sleep on it and call back tomorrow.
  • Say, “Thank you,” to anyone who helps you, even if only a little.

Small respectful, polite acts can create amazing, meaningful shifts.

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