Here are two strategies you can implement today to develop your direct reports.
Invite a team member to join you for your next important meeting with customers, peers or senior management. Explain the purpose of the meeting, in advance. Prep the person for a role such as presenting a topic or documenting follow-up items. If you’re not the meeting’s convener, share your intent and seek the host’s permission to include the individual. Afterwards, debrief the meeting, making it a learning experience.
Recognizing most people prefer figuring out ways to improve their performance, rather than being told they did it wrong and how to do it better, when an employee makes a mistake, don’t criticize, converse. Begin with a question like, “Given the outcome, what about your approach worked well?” Listen actively. “What might you differently, next time, for an improved result?” Listen and encourage. “