I bet you still have parties, dinners, drinks and drop-bys on your holiday social calendar. Whether it’s a company-sponsored event, a colleague-hosted gathering, or a party with family and friends, put your best foot forward. Steer clear of “too many” and “too much:”…too many bad jokes, too much heated political debate, too many […]
Read More →As one who has committed her professional pursuits to helping others become more self-aware – more attuned to the degree to which their intentions and impact align, hear me out: if you’re a boss who tends to be moody, it’s hard for your reports and colleagues to relax and feel safe in your […]
Read More →On a recent trip to my bank, I encountered an employee who had more excuses for not helping me than solutions to my problem. She simply apologized, over and over and over again. It became clear that she wasn’t open to identifying a solution for a valued customer. She didn’t offer to call […]
Read More →A recent survey said 47.2% of people in the US are unhappy. After I read that, I decided to conduct an informal survey at a gathering of over 400 successful professionals. What I learned surprised me. Turns out, at least among that group of meeting attendees, 47.2% is optimistic! Only 20% of the […]
Read More →In the workplace, and in our personal lives, we tend to come to conclusions and develop opinions quickly. We get attached to our conception of the matter at hand, believing we have the answer. Our reaction to others’ ideas can convey, “I’m right, you’re wrong.” We can benefit from being less vested in […]
Read More →During a dinner conversation, a friend talked about how much she hates the Atlantic City Expressway. She said she never takes it; she hates it. The intensity of her disdain – verbal and nonverbal – for the AC Expressway was palpable. It sat at the table like an undesirable guest determined to ruin […]
Read More →Looking for a way to bring order to your next team meeting? Work with the group to establish mutually agreed upon behavioral norms. Here are several examples to prime the pump: Participate fully; be present and engaged. Communicate honestly and candidly; put it all on the table. Speak one at a time; […]
Read More →The next time you have a difference of opinion with someone, before beginning an argument or concluding they’re wrong or crazy, practice the skill of Inquiry. Inquiry is a respectful way of probing in order to better understand another’s reasoning and can help you avoid drawing faulty conclusions based on false assumptions about what’s going […]
Read More →Have you ever participated in an important conversation, walked away thinking there was clarity and alignment, only to discover, later, that there were as many interpretations of what was said as there were people present? Such miscommunications are costly, in terms of time, money, rework, relationship tensions and reputation. The fix is simple and easy, […]
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