During a recent workshop, a participant confessed his lack of empathy, a core dimension of emotional intelligence. He said, “I don’t have any and I don’t know how to even begin to think about feeling the way others do.” Given the laughter and head nodding, he was not alone. To his surprise, I told […]
Read More →Designated as Black History month, February is the time when we spotlight the rich and diverse history of Americans of African descent. You, your company, and other organizations you’re involved in, can learn about and honor contributions African Americans have made to our country, and the world. Here are several ideas to consider: · […]
Read More →Being a middle manager has its challenges. You have to work effectively with those above you and those below you. And, when you’re at your best you know you serve yourself and the organizations well when you come together with your peers to share information, learn from one another and solve problems. If you’re a […]
Read More →If you’re a current member of the workforce, whether you’re the CEO, a middle manager, administrative assistant, or the security guard, continual learning and growth are key to your success. Today, all workers and and their jobs are impacted by rapid changes in technology, as well as market forces that are often unpredictable […]
Read More →You can boost employee trust, loyalty and engagement through the use of one simple strategy: put emphasis on developing your people. Here are two ways to do just that. 1. Regularly provide behavior-based feedback, as evidence of your interest in supporting each person’s success. Remember the 5 to 1 ratio – offer 5 appreciative […]
Read More →Like any classic, Bernard Bass’s book, Leadership and Performance Beyond Expectations, remains relevant 30 years post-publication. He said leaders who transform their environment, and the people around them: -Demonstrates integrity and fairness. -Sets clear goals that require stretch. -Has high expectations of herself and others. -Encourages others to perform well – to […]
Read More →Are you feeling stuck, stale and unsatisfied in your job? First, examine your thinking to see if an attitude adjustment is needed. After all, a job is like any relationship. If you do the same thing, in the same way for too long, boredom sets in. Before your performance slips and people start to […]
Read More →Here’s an activity that can get your next staff meeting off to a positive start. Ask participants to share one thing that’s working well, and aligns with your 2015 strategic focus. Allow them the latitude to mention something they’ve done, personally; share an accomplishment by the team or a specific team member; talk about […]
Read More →Leaders often face dilemmas – situations wherein there is no clear solution, no definitive right or wrong answer. It becomes easy to bounce between what can be defined as opposing alternatives. For example, do we set team or individual goals? Do we want stability or change? Do we give priority to task and […]
Read More →I bet you still have parties, dinners, drinks and drop-bys on your holiday social calendar. Whether it’s a company-sponsored event, a colleague-hosted gathering, or a party with family and friends, put your best foot forward. Steer clear of “too many” and “too much:”…too many bad jokes, too much heated political debate, too many […]
Read More →Do you sometimes find yourself in a high stakes situation, and every thought that comes to mind is about exactly the outcome you DO NOT want? For example, preparing for an important presentation, you begin imaging the audience asking questions you can’t answer. Or you’re planning to ask for a raise you know you deserve, […]
Read More →Stumped by a business problem? Perhaps it’s complex and gnarly; it’s complications compounded by competing interests of stakeholders? Before you go at it again, take a break and get happy. No seriously; I mean it. Stop tackling the task. Instead, think about something that makes you feel really good. It may be the time when you received an […]
Read More →A certified user of Benchmarks, a 360 instrument developed by the Center for Creative Leadership, I find it an effective tool for helping leaders understand how they’re experienced and perceived along 16 competencies, rated by a range of stakeholders. Another important section of the report describes five problems that can stall your career. […]
Read More →After a recent keynote on Work-Life Balance, two attendees approached me. They said, “Our leaders say work-life balance is important. They even encourage us to use our vacation, not work weekends and holidays, and flex as we need to. But, the people they call out for recognition and special rewards are those who […]
Read More →As one who has committed her professional pursuits to helping others become more self-aware – more attuned to the degree to which their intentions and impact align, hear me out: if you’re a boss who tends to be moody, it’s hard for your reports and colleagues to relax and feel safe in your […]
Read More →On a recent trip to my bank, I encountered an employee who had more excuses for not helping me than solutions to my problem. She simply apologized, over and over and over again. It became clear that she wasn’t open to identifying a solution for a valued customer. She didn’t offer to call […]
Read More →Are you an optimist, a pessimist or a cynic? If you don’t know the answer to the question, ask anyone around you. They know the answer. The optimist sees the glass as half full. The pessimist sees the glass as half empty. The cynic? It’s hard to say, but one thing is for […]
Read More →This is the season for office parties. I hope you’re planning to attend yours. Here are a couple to tips to help you get through the event , your reputation and career unscathed. No embarrassing or unprofessional poses. Yes…that’s an old one that conjures up images of butts on Xerox machines. But this […]
Read More →Ken Blanchard says there are four key elements leaders should keep in mind when building or restoring trust. Demonstrate that you’re ABLE to get the job done and produce results while providing people with necessary resources and information. Show up as consistent, BELIEVABLE, honest, fair, equitable and transparent in your dealings with people. […]
Read More →Ever wake up in a foul mood, feeling blah, grumpy, frustrated. You feel off your game, off balance, just not quite your usual self. Such feelings can and do grab hold of the best of us. Here are a few techniques to try when you need to shake off the nastys: For one […]
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