You can boost employee trust, loyalty and engagement through the use of one simple strategy: put emphasis on developing your people. Here are two ways to do just that.
1. Regularly provide behavior-based feedback, as evidence of your interest in supporting each person’s success. Remember the 5 to 1 ratio – offer 5 appreciative comments to each developmental suggestion.
2. Build business literacy by familiarizing employees with the company mission, vision, strategy and key objectives. Update them on progress against goals, at least quarterly. Help them understand your customers – who they are and their expectations. Introduce them to company financials – your sources of revenues, earnings and expenses.
When you invest in employee development, you’ll reap the rewards of a committed, energized workforce.