When things go wrong, and occasionally they do, rather than focusing on identifying who made the mistake, focus on the situation and the solution. Put your energy and attention into what happened, how best to fix it, what process improvements need to be implemented, what training and checks and balances are needed to insure that […]
Read More →Are you more tenured with many more years of experience than the person to whom you report? Is your manager the same age or younger than your children? These days, it’s not all that unusual for older people to report to those who are much younger. According to a 2012 CareerBuilder survey, “One third (34 […]
Read More →The 18- to 35-year-old workers in your organization are the millennials. They are a breed unto themselves, just as preceding generations have been. Here are a few interesting facts about millennials – offered not to stereotype, but with the intention of acknowledging prevalent patterns among the group: They’re the most culturally diverse and well-educated generation […]
Read More →What do you do when you care about a person? You find ways to support their happiness and success, particularly when they’re motivated and moving in that direction. What’s a good way to get behind someone you care about and help them increase their effectiveness and propel themselves forward? Give them one of these forms […]
Read More →Carol was recruited to create change. Her expertise was just what the company needed…or so they said. One day, after yet another barrage from her team of, “That won’t work here.” “We tried that before.” “The company will never go for that.” Uncontrollably, she blurted out, “I don’t buy that! It is doable. We can […]
Read More →Begin your next meeting with an activity that jumpstarts the conversation. Here’s how: After discussing the meeting’s purpose, objectives and agenda, present one or more of the following statements and ask attendees to respond: 1. “To support the success of our meeting, I will…” 2. “It would facilitate our work if the team…” 3. “To make […]
Read More →When we like people, it’s easy to work with or for them. If we like them a lot, we look forward to interaction. But what happens if we don’t like a colleague? For some reason, we just don’t get along with them or can’t find their redeeming qualities. Here are a few strategies to consider: […]
Read More →
