What challenges do you face, as you interact with people, day-to-day, at work and at home? What is about the behavior of others that confounds you and drives you nuts? Take a moment; give it thought.

If you’re in your workplace, glance around. With whom do you have the most trouble engaging without feeling defensive, annoyed or undervalued? Do you have difficulty hearing certain people out, particularly when you disagree? Is it hard for you to remain open to others’ ideas and allow their suggestion to prevail, at the expense of your own? Notice the pattern that begins to emerge.

If you want to be in charge of your thoughts, feelings and reactions, get familiar with your pattern. These are your trigger points. Strengthen your awareness of what consistently annoys you, disappoints you, angers you, sets you off. Awareness is the first step in the process of responsible self-management.

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