Tag: Frontline Employees

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PODCAST: Is Your Entire Workforce Ready for the Future?

Spirit of Purpose · Ready for the Workforce of the Future? A recent McKinsey Global Institute report says trends in e-commerce, remote work arrangements and automation will result in large numbers of workers needing to find new jobs and acquire new skills.  The groups most impacted will likely be low-wage, hourly workers in frontline service roles, […]

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PODCAST: How To Build A Culture of Continuous Improvement

McKinsey & Company says it’s a myth that continuous improvement is only for manufacturing companies looking to control costs.  Continuous improvement should be part of every company’s strategy.  For example, by communicating a compelling vision and connecting it to each employee’s daily work, one international theatre chain tapped into the power of frontline workers to generate […]

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