In a recent “60 Minutes” interview with Shake Shack founder Danny Meyer, he shared his approach to providing outstanding hospitality. He trains his staff to identify the boss at every table so they can make sure that person leaves happy. For Meyer, that’s the secret to creating loyal customers in a crowded industry.
I began thinking about how Meyer’s approach applies to leadership. When you think about it, every team, network or office clique has a boss. They might not have the title, but they’re the one who informally leads the group toward consensus. They can contribute to the company’s success or they can sabotage the best intentions.
Looking for the next leader, or someone who can sway the feelings and opinions of a team, identify the group’s informal boss? Then find the unique way to make her feel good about their role in the company. Then let her work her magic building morale and boosting productivity.