Recently, I called on a number of technical experts for assistance. I found more disappointment than satisfaction. People seemed to be reading scripts, absent real understanding of their products and processes.

If you’re looking to stand out in your workplace, insure that each customer you come in contact with leaves feeling good about the interaction and quality of service received. First, know your products and processes. Listen carefully to the customer’s stated need. Never pass the buck or blame others – other individuals or teams. To the customer, you’re one organization. If the matter requires research, take responsibility and do it. Get back to the customer with a solution.

Good customer service is valuable currency. It defines your brand, builds loyalty and leads to positive recommendations.   Good customer service is economic the lifeblood of your business.


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