Researchers at the UK’s University of Exeter have found that having a high-quality relationship with employees is good.  But, to build loyalty, leaders have to make employees feel like their relationship with them is important.  

While I often encourage my clients and podcast listeners to look within for validation, let’s also remember that we’re members of a species that needs connection to survive.  Sometimes that means having another explicitly confirm that you matter. 

The Exeter study confirmed that a quality relationship with the boss is empowering andthere is a greater sense of empowerment when the employee thinks the employer views the relationship as important.  This difference can lead to “above and beyond” performance.  

Investing in relationships where the employee already feels important to the boss is a good thing.  Even greater success lies in validating those team members who don’t feel that way today.