Do the demographics of your company reflect those of your customer base?  

If your company is like most, the answer is no. 

In most cases, internal demographics, particularly across hierarchical levels and functional groups, do not reflect the diverse mix of a company’s customer base. If this story bears out in your company, you have important work to do.

Best practices suggest starting with a broad-based company-wide diversity, equity and inclusion initiative, sponsored and supported by senior management. Short of that, a courageous leader, or a group of committed leaders, can take steps to increase the diversity of their teams and foster more inclusive practices within their departments. 

To establish a solid foundation for this challenging work, learn how unconscious bias plays out and impacts decisions about who you hire, develop, sponsor and promote.