The leaders in the room were Baby Boomers and members of Generation X. The panelists were Millennials. I was their facilitator for a candid conversation. Here’s how the panelists answered questions about how they want to be managed. The Millennials said they want feedback – clear, honest communication about what they’re doing that’s working well […]

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During a recent panel discussion where Millennials shared their views with one company’s leaders, they expressed their desire for work-life balance and continuous learning and growth. The group told a room of Baby Boomers and GenXers that if they’re not growing and developing, they are more likely to leave. Doing the same thing every day […]

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For some people, the first time they’re approached with a new idea or question, their reflex response is, “No.” Immediately, they put up a wall that halts progress toward innovation or needed change. If that feels familiar, try this… When confronted with something new, give yourself permission to delay acting reflexively. Give the cortisol in […]

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Part 1:  3 Questions To Assess Your Organization’s Readiness Are big changes on your company’s horizon? William and Susan Bridges, authors of “Managing Transitions: Making the Most of Change” suggest asking three questions to make things go smoothly. First, what is changing? When high-level leaders communicate change in a vague, abstract way, it’s hard for […]

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Here are some unexpected things we do that Forbes.com says can determine whether people judge us as likeable or not. How you treat waiters, receptionists and support staff can provide insight into how you treat people you assume don’t have the power to do anything for you. How often you check your phone. If you […]

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 How to Get Yourself Out of The Middle At one time or another, you’ve probably found yourself smack dab in the middle of other people’s tensions, tussles and antagonistic relationships. A very uncomfortable place to be. Here are a few principles to keep in mind that can help you extricate yourself from the middle, […]

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 It’s wise to think through a sticky, difficult to discuss issue, before raising it for open dialogue. Developed by the late Harvard Professor Chris Argyris, here’s an exercise that can help you think through hard to discuss topics, and perhaps find the clarity and courage to surface them for dialogue: Identify the specific situation […]

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4 Ways to Survive If Someone Loses It On You Here are a few tips to consider when you’re faced with another person’s angry meltdown, in the office, or in your personal life: First, remain calm. Breathe. If you also get upset, the situation is sure to escalate and spiral in the wrong direction. Don’t […]

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 Do You Really Communicate As Effectively? William Butler Yeats once said, “Think like a wise man, but communicate in the language of the people.” While you could interpret, “language of the people” in a lot of ways, in my view, Yeats is saying know your audience and speak to them so they will understand. […]

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 The prevalence of overly biased thinking is something we seem to be confronted with more and more. Increasingly, I hear people questioning how we got here, why, and what can be done about it. Virginia Tech professor Ann-Sophie Chaxel conducted a study to see if people can be led toward less biased thinking and […]

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The Rules Are Changing. Are You? Company holiday parties are an important place for coworkers to bond and get to know each other outside of the work environment. But this year, scrutiny of everyone’s behavior is more intense. It’s important to keep in mind that not all harassment is sexual or physical. Here are some […]

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Pledges and Commitments That Create Accountability Ever held a meeting where everyone seemed enthusiastic about the topic and next steps? But, soon after, it was back to business as usual? Here are two tips that may increase commitment and foster progress. After introducing the meeting’s purpose, objectives and agenda, ask participants to respond to this […]

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If Not This Season, Then When? I enjoy this time of year. And, it’s seems many others do, as well. It’s a season of fun-filled gatherings and sharing good wishes. Kindness, warm smiles and generosity are legitimized in all dimensions of life. Giving takes center stage and even goes beyond the material. Perhaps you and […]

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In a recent “60 Minutes” interview with Shake Shack founder Danny Meyer, he shared his approach to providing outstanding hospitality. He trains his staff to identify the boss at every table so they can make sure that person leaves happy. For Meyer, that’s the secret to creating loyal customers in a crowded industry. I began […]

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Do You Possess These 6 Inspiring Leadership Qualities? Inspiring leadership is increasingly important as evidenced by polls that say a high percentage of today’s workers are disengaged. Some experts lay a portion of the blame on managers who are not cut out to manage people. The wrong manager can sink morale, drive away valuable talent […]

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Part 1 I enjoy ads and commercials. The good ones stick with me. I’m impacted by their images, sounds and words. The best ones have a dramatic tagline or slogan – a succinct, repeatable core message about the product or service that conveys the essence of what the company wants you to believe and remember. […]

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Have you ever received feedback and wondered, “Where on earth did that come from?” It seems so not like you, hard to believe, downright wrong.  Of course, sometimes, feedback is based on misperception.  And, at other times, it may be a precious gift you don’t want to accept. Feedback that sounds foreign – unlike anything […]

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