In a recent “60 Minutes” interview with Shake Shack founder Danny Meyer, he shared his approach to providing outstanding hospitality. He trains his staff to identify the boss at every table so they can make sure that person leaves happy. For Meyer, that’s the secret to creating loyal customers in a crowded industry. I began […]

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Do You Possess These 6 Inspiring Leadership Qualities? Inspiring leadership is increasingly important as evidenced by polls that say a high percentage of today’s workers are disengaged. Some experts lay a portion of the blame on managers who are not cut out to manage people. The wrong manager can sink morale, drive away valuable talent […]

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Part 1 I enjoy ads and commercials. The good ones stick with me. I’m impacted by their images, sounds and words. The best ones have a dramatic tagline or slogan – a succinct, repeatable core message about the product or service that conveys the essence of what the company wants you to believe and remember. […]

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Have you ever received feedback and wondered, “Where on earth did that come from?” It seems so not like you, hard to believe, downright wrong.  Of course, sometimes, feedback is based on misperception.  And, at other times, it may be a precious gift you don’t want to accept. Feedback that sounds foreign – unlike anything […]

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Even the Best Team Members Benefit from Basic Skills Training Some leaders believe that because they manage their time well and prioritize with ease that doing so comes naturally to everyone. For these managers, any employee who procrastinates, misses deadlines or is disorganized is a source of frustration. Leaders have a responsibility for developing employees, […]

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Increase Your Chances of Success Before You Take On The Boss Speaking truth to power is important, and risky. Often, it’s hard to understand when and why speaking up might backfire. Harvard Business Review contributors Megan Reitz and John Higgins suggest asking yourself these questions before confronting someone above you. How much do you believe […]

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Well-meaning Collaboration Can Burn Your Superstars Out If your team of superstars is morphing into burned out zombies and productivity is waning, Eric Garton, co-author of “Time, Talent, Energy: Overcome Organizational Drag and Unleash Your Team’s Productive Power,” says look no further than your company culture. He writes in the Harvard Business Review that three […]

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Do You Frequently CC the Boss When Emailing Co-Workers? Does the boss request that she be CC’d to stay in the loop? Research from the University of Cambridge suggests that this damages trust. To many, copying the boss on emails is a clear signal that you suspect they’ll under deliver. It can feel like a […]

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There are many components involved in Emotional Intelligence or EQ. One very important EQ trait is the ability to reframe your negative thinking. According to BabbleOut.com’s Zoey Miller, people with high EQ’s do this and they’re adept at helping others do it, too. Reframing is intentionally choosing a different interpretation of an event in order […]

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A Leadership Style That Breeds Success In today’s highly-charged environment, humility seems to be under attack. Everywhere you turn, people are screaming louder, tweeting angrier and latching on to brash, boastful behavior. But its easy to see how this unapologetic style shuts down the free flow of communication. For businesses, where innovation and creativity are […]

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How to Turn Conflict Into Something Positive Conflict at work is something most people rather avoid. But some experts believe conflict is actually healthy. According to HR Magazine’s Dori Meinert, conflict can actually spark innovation and creativity. She cites the work of former psychologist and author Nate Regier, who says conflict is the energy created […]

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Sometimes there can be a drastic difference between the culture you’re exposed to when you’re being recruited vs the actual organization’s culture once you’re hired. It’s not unusual for companies to present themselves as ideal when they’re trying to lure high-quality candidates. If a company wines and dines you, and tells you how terrific their […]

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Does your company become something other than what it really is during the recruiting process? Do you pull out all the stops to attract the best talent, treat them to expensive dinners or make promises of work-life balance and unlimited growth opportunities? If that’s consistent with what job applicants will see when they sign on, […]

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Intangible soft skills rank high in today’s business world. A recent Fast Company article asks the question: Are they truly in short supply or do interviewers not know how to probe for them? Josh Millet, the article’s author, is CEO of a pre-employment testing software company. He suggests asking these 3 questions to measure soft […]

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When Layoffs Happen, How Do You Manage The Team that Remains? Headlines say the economy is doing great. Yet, in our ever-changing business landscape, the reality is downsizing and layoffs still happen. If you’ve suddenly found yourself leading a smaller team, Mindtools.com offers these suggestions for moving forward. Don’t preach that people are lucky to […]

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A recent survey by BetterWorks found that 87 percent of Americans are reading political news at work. Nearly half of the people surveyed have seen discussions among colleagues turn into arguments. The heated political climate may be here to stay. Here are a few survival tips. If you get into a disagreement with a colleague, […]

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A recent survey by Betterworks found that 87% of employees are reading political social media posts during the workday. 73% talk politics with colleagues. And 49% have seen a political discussion turn into an argument. If you’re concerned about the political climate taking a toll on your organization’s productivity, BetterWorks offers this advice. Measure productivity […]

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Is Your Young Staff Turning Off Your Valued Clients? Recently a client told me that they removed the furniture from their reception area because a group of young external consultants were using it as if they were in their living room. Lounging on the sofas with laptops in hand. Working with their feet on the […]

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With the constant barrage of emails today, it’s easy to lose sight of habits that could be undermining what you intend to communicate. Business Insider compiled a list of 21 things that can render emails unprofessional.  Here are a few. Sending “urgent” emails that aren’t “urgent.” Striking an inappropriate tone – like being too casual […]

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