How to Restore or Earn Trust In Any Relationship In the workplace and in life, past behavior patterns are seen as trustworthy predictors of future performance. Others judge us based on our history – whether experienced directly, inferred from a resume or by another person. Researchers who study social systems suggest that past behavior defines […]

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Do You Frequently CC the Boss When Emailing Co-Workers? Does the boss request that she be CC’d to stay in the loop? Research from the University of Cambridge suggests that this damages trust. To many, copying the boss on emails is a clear signal that you suspect they’ll under deliver. It can feel like a […]

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First there was IQ.  Then came EQ, which stands for Emotional Intelligence.  Now Judith Glazer of “The Harvard Coaching Institute” has introduced the concept of CQ or Conversational Intelligence. CQ taps into our need for self-expression and validation.  Glazer says that in environments where people can share their aspirations, intentions and fears freely, the door […]

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