The impact email has had on productivity is arguably positive. It has sped up communication and disrupted limitations on when and where we can do business. But consider these two unintended consequences. First, email inboxes have become to-do lists and communication of record for some. But often, different subjects are discussed in a string, while […]

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First there was IQ. Then came EQ or Emotional Intelligence. Now Judith Glazer of “The Harvard Coaching Institute” has introduced the concept of CQ or Conversational Intelligence. CQ taps into our need for self-expression and validation. Glazer says that in environments where people can share their aspirations, intentions and fears freely, the door opens for […]

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 Leaders: Do you find that you’re spending so much time managing your team that you have little time or attention span left to slow down and think strategically? Harvard Business Review contributor Maura Thomas has these tips just for you. Schedule regular meetings with direct reports, and designate specific times for others on the […]

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If you’re in a leadership role, you’re likely juggling two very important responsibilities — being accessible to your people, and generating the strategies and ideas for moving the organization forward.   Harvard Business Review Contributor Maura Thomas has recommendations for doing both effectively. Here are two. Mentor in hindsight. In keeping with the rules of adult […]

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When hiring, know what your company culture is and, if it’s changing, what you want it to become. Fast Company has identified three different company cultures and a structured method for hiring those who best fit. The independent entrepreneurial culture is best for people who are resourceful and thrive on autonomy. The collaborative culture is […]

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Human nature can lead us down the path of emotional comfort. For example, Gallup says one of the biggest mistakes entrepreneurs make when they build their team is picking people who are too much like them. As a result, they surround themselves with a homogenous group. While homogeneity may reduce conflict, Gallup points to research […]

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 Are you starting an entrepreneurial venture? Have you already begun one? Or, do you work in a place where the entrepreneurial spirit thrives? If so, here are the 3 types of people Gallup says you need on your team. The Rainmaker. The aggressive, optimistic, risk-taker who is intensely motivated by sales and revenue. The […]

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Can You Communicate Reasons for Change To Your Team? Leadership expert John Maxwell said, “Change is inevitable. Growth is optional.” The pace at which change occurs today can be mind-blowing, unsettling, even overwhelming. For people affected by change, who are outside the inner circle and aren’t privy to the “why” of a specific shift in […]

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 In her TED Talk, Margaret Heffernan tells the story of an evolutionary biologist at Purdue University, who housed a flock of competitive, super chickens together with the goal of increasing productivity. Six generations later, all but three of the birds had been pecked to death. Yet, the flock of average chickens managed to live together […]

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Part 1:  3 Questions To Assess Your Organization’s Readiness Are big changes on your company’s horizon? William and Susan Bridges, authors of “Managing Transitions: Making the Most of Change” suggest asking three questions to make things go smoothly. First, what is changing? When high-level leaders communicate change in a vague, abstract way, it’s hard for […]

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Sales Superstars Don’t Necessarily Make Good Leaders If you’re a senior executive don’t be swayed by star performers who aren’t team players. Stop being overly inclusive as a means of avoiding conflict. And, be honest when a team member’s performance no longer makes the grade. A recent article by McKinsey & Company says the talent […]

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Regular One-On-Ones Could Prevent Future Crises Few leaders have the luxury of exclusively leading people. Typically, leaders have extensive to-do lists of their own. But, as a leader, your highest priority is supporting, motivating, guiding and inspiring the people who report to you. If you’re not already holding regular one-on-ones with key members of your […]

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Pledges and Commitments That Create Accountability Ever held a meeting where everyone seemed enthusiastic about the topic and next steps? But, soon after, it was back to business as usual? Here are two tips that may increase commitment and foster progress. After introducing the meeting’s purpose, objectives and agenda, ask participants to respond to this […]

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The higher you move up, the bigger your impact on larger numbers of people, significant business processes and, very likely, a higher percentage of the company’s bottom line. Your world becomes more complex, filled with responsibility. Yet, the transition from one rung to the next may leave you feeling overwhelmed and stressed. If that’s so, […]

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Clients tell me that they share my videos and podcasts with their teams. One client says she starts her staff meetings off by playing one of my videos. She finds the messages helpful for aligning their focus, strengthening confidence and enhancing emotional intelligence. If you’re looking for tools to help your team grow professionally or […]

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Often times, when leaders announce a major change, resistance from vocal stakeholders soon follows. If you’re lucky, the people with issues will come to you directly – giving you a chance to address grievances. But, more likely, the grumbling will happen out of earshot, although not without manifesting itself in one form or another. If […]

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In a recent “60 Minutes” interview with Shake Shack founder Danny Meyer, he shared his approach to providing outstanding hospitality. He trains his staff to identify the boss at every table so they can make sure that person leaves happy. For Meyer, that’s the secret to creating loyal customers in a crowded industry. I began […]

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Successful managers understand that they must adapt their leadership style to the situation at hand. In their book, Primal Leadership, Daniel Goleman, and his coauthors identify six effective and emotionally intelligent ways to lead. The Affiliative & the Democratic Leader The Affiliative Leader puts people first, focuses on harmony and emotional connection, and encourages inclusion. […]

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Well-meaning Collaboration Can Burn Your Superstars Out If your team of superstars is morphing into burned out zombies and productivity is waning, Eric Garton, co-author of “Time, Talent, Energy: Overcome Organizational Drag and Unleash Your Team’s Productive Power,” says look no further than your company culture. He writes in the Harvard Business Review that three […]

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Do You Frequently CC the Boss When Emailing Co-Workers? Does the boss request that she be CC’d to stay in the loop? Research from the University of Cambridge suggests that this damages trust. To many, copying the boss on emails is a clear signal that you suspect they’ll under deliver. It can feel like a […]

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