In a recent “60 Minutes” interview with Shake Shack founder Danny Meyer, he shared his approach to providing outstanding hospitality. He trains his staff to identify the boss at every table so they can make sure that person leaves happy. For Meyer, that’s the secret to creating loyal customers in a crowded industry. I began […]

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Do You Possess These 6 Inspiring Leadership Qualities? Inspiring leadership is increasingly important as evidenced by polls that say a high percentage of today’s workers are disengaged. Some experts lay a portion of the blame on managers who are not cut out to manage people. The wrong manager can sink morale, drive away valuable talent […]

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Are your job descriptions for new hires filled with unrealistic and overly specific hiring specifications? An article from The Society for Human Resource Management says recruiters call these “Purple Squirrels.” Steven Linder, The Workplace Group’s talent acquisition and development partner, explains that things have evolved since the job market changed due to the recession. Many […]

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Research Shows That These Leadership Skills Work Great leaders create a culture in which success thrives. Inc.com contributor Marcel Schwantes recently shared the results of research that points to six behaviors that keep leaders from failing. Schwantes contends that leaders will not fail if: They display authenticity – they’re transparent, self-aware, open to input from […]

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There are many components involved in Emotional Intelligence or EQ. One very important EQ trait is the ability to reframe your negative thinking. According to BabbleOut.com’s Zoey Miller, people with high EQ’s do this and they’re adept at helping others do it, too. Reframing is intentionally choosing a different interpretation of an event in order […]

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  Are your company policies in alignment with your brand and mission? Industry experts have been dissecting the recent high profile issues plaguing airlines. They point to onerous rules that prevent well-trained workers from problem solving. Instead, they hold fast to policy. In the long run, it ends up costing the company in a big […]

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Intangible soft skills rank high in today’s business world. A recent Fast Company article asks the question: Are they truly in short supply or do interviewers not know how to probe for them? Josh Millet, the article’s author, is CEO of a pre-employment testing software company. He suggests asking these 3 questions to measure soft […]

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Poor On-Boarding Can Hurt Your Bottom Line You just spent a great deal of time, energy, and possibly money, to recruit a new, promising employee. How this new relationship starts will have a lasting impact on the new hire’s success. Just like a first date, it’s important to make a good first impression. Without it, […]

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Fun Can Create A Safe Space To Take Chances Is having fun at work valued in your workplace? Researchers from Penn State, Loyola University and Ohio State University looked at this very topic. They concluded that performance can improve in environments where having fun is supported by the leadership. According to Penn State’s Michael Tews, fun […]

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A Mistake Repeated Is A Decision Brazilian Novelist Paulo Coelho once said, “A mistake repeated more than once is a decision.” I was struck by this simple, yet profound, statement. It says a lot about our power to consciously choose our destiny. We’re supposed to learn from our mistakes. But, if we knowingly repeat an […]

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> Relationships At Work Given how much time we spend at the office, it’s not surprising that many love relationships begin there. Rather than being led exclusively by your heart, we have to remember that it’s important to involve your head when it comes to how a workplace relationship plays out. To avoid problems, check […]

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My Secret Weapon Question That Instantly Diffuses Anger Whether on the highway, when the driver in front of you won’t get out of your way, or during a conversation when the other person won’t listen to your point, or when a co-worker takes up your valuable time talking about his problems, at times, we all could […]

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Meetings That Move Things Forward Today’s work environment is meeting intensive. In-person meetings and conference calls can take up a lot of our valuable workday. Here are 3 tips that can make effective use of your time and move projects forward. Set and send out your agenda beforehand. Include how much time you intend to […]

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Effective Apologies Have you ever wondered how best to say you’re sorry after making a big mistake? Researchers at Ohio State & Eastern Kentucky University’s may have the answer. They determined that there are 6 elements that make up an effective apology. Participants in the study ranked the first two elements ‑- acknowledging you made […]

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Culture vs. Strategy Peter Drucker said, “Culture eats strategy for lunch.” The right strategy plays an important role in any company’s success. But, the right culture makes implementing that strategy easier and more sustainable. Culture is nourished by hiring people who have the necessary education and skills, but who also who embody the organization’s core […]

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CQ = Conversational Intelligence First there was IQ.  Then came EQ or Emotional Intelligence.  Now Judith Glazer of “The Harvard Coaching Institute” has introduced the concept of CQ – which stands for Conversational Intelligence. CQ taps into our need for self-expression and validation.   Glazer says that in environments where people can share their aspirations, […]

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I enjoy ads and commercials. The good ones stick with me. I’m impacted by their images, sounds and words. The best ones have a dramatic tagline or slogan – a succinct, repeatable core message about the product or service that conveys the essence of what the company wants you to believe and remember. They’re designed […]

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  Recently I was sent a link to Erika Anderson’s Forbes article about the “Most Important Reason People Fail In A New Job.” Her answer, in a nutshell: they don’t fit in to the established culture. For some, culture may feel too touchy feely or intangible. But no matter where you work, culture exists. Prescribed […]

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