What do you do when conflict emerges? How do you deal with another person’s anger? Here are several techniques that just may prove helpful: First, make a simple statement like, “I can tell that you’re really upset.” Acknowledging their upset may be all you need to do, at this point. Now, allow the person to vent. […]

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 Based On A Tweet from Paul Osincup A Twitter post that whizzed through my stream read, “When addressing conflict with others, remind yourself — curious not furious.” It can be difficult to calmly and respectfully get to the bottom of an issue in the heat of battle. Our natural response is to put up […]

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How The Quiet Can Contribute A recent WorkingMother.com article looked at the ways people who sit quietly in meetings can become more comfortable with speaking up. Dr. Jennifer Kahnweiler, the author of “The Genius of Opposites: How Introverts and Extroverts Achieve Extraordinary Results Together” offers these four meeting prep tips for introverts. Find out the […]

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