What do you do when conflict emerges? How do you deal with another person’s anger? Here are several techniques that just may prove helpful: First, make a simple statement like, “I can tell that you’re really upset.” Acknowledging their upset may be all you need to do, at this point. Now, allow the person to vent. […]

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A recent Harvard Business Review article suggests that when trying to change someone’s mind, the best thing to do is listen. The article sited a powerful example where this approach led to change of a deeply-rooted and troubling custom among some Pakistani tribes. Frequently, instead of listening, we tend to craft an argument in favor […]

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 Sound consultant Julian Treasure advises companies around the world about using sound to their advantage. His book, “How to be Heard: Secrets for Powerful Speaking and Listening” reveals how to speak effectively – and goes beyond the sound and cadence of your voice. In his Ted Talk, Treasure explains that if you want to […]

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  Of the over 40 videos on my website, tmgspeaks.com, the most popular one is, “How to Listen More and Talk Less.” I’m delighted that people are interested in becoming better listeners. It seems, at times, that the scales are tipping dramatically away from “listening to understand,” and toward “listening to respond.” The two modes […]

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How To Bond Your Team Through Better Communication Skills The best team members genuinely listen to one-another. Here’s a quick and simple 30-minute team-building exercise from Mindtools.com that will improve this critical interpersonal skill. Divide your team into pairs and sit them across from one another. Give each pair eight index cards with topics written […]

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True Empathetic Listening One of the hardest things to do is listen – really listen – to another person. Instead of being fully present as they explain, complain or share, our minds are busy planning what we’ll say next. Even at our most altruistic, we’re contemplating what to say that will help. Parker Palmer of […]

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