Often times, when leaders announce a major change, resistance from vocal stakeholders soon follows. If you’re lucky, the people with issues will come to you directly – giving you a chance to address grievances. But, more likely, the grumbling will happen out of earshot, although not without manifesting itself in one form or another. If […]

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In a recent “60 Minutes” interview with Shake Shack founder Danny Meyer, he shared his approach to providing outstanding hospitality. He trains his staff to identify the boss at every table so they can make sure that person leaves happy. For Meyer, that’s the secret to creating loyal customers in a crowded industry. I began […]

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A recent study by researchers at Northwestern’s Kellogg School of Management, INSEAD and Columbia looked at how power dynamics affect one’s ability to persuade. They found that successful persuasion depends on how powerful or powerless the speaker’s audience feels. The researchers measured responses to “high power” communication that focused on competency and skillfulness, and “Low […]

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Do You Possess These 6 Inspiring Leadership Qualities? Inspiring leadership is increasingly important as evidenced by polls that say a high percentage of today’s workers are disengaged. Some experts lay a portion of the blame on managers who are not cut out to manage people. The wrong manager can sink morale, drive away valuable talent […]

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Are your job descriptions for new hires filled with unrealistic and overly specific hiring specifications? An article from The Society for Human Resource Management says recruiters call these “Purple Squirrels.” Steven Linder, The Workplace Group’s talent acquisition and development partner, explains that things have evolved since the job market changed due to the recession. Many […]

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Think about something you’ve learned. For example, how to manage meetings, make effective presentations, write well, play tennis or golf. How to be a good listener, a great salesperson, teacher, parent or surfer. Whatever you know how to do today, you’ve learned it by degrees. I call it learning in layers. The first layer of […]

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During a recent workshop, a participant confessed his lack of empathy – a core dimension of emotional intelligence. He said, “I don’t have any, and I don’t know how to begin to think about feeling the way others do.”  Given the laughter and head nodding from the others in the room, he was not alone. […]

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Even the Best Team Members Benefit from Basic Skills Training Some leaders believe that because they manage their time well and prioritize with ease that doing so comes naturally to everyone. For these managers, any employee who procrastinates, misses deadlines or is disorganized is a source of frustration. Leaders have a responsibility for developing employees, […]

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Successful managers understand that they must adapt their leadership style to the situation at hand. In their book, Primal Leadership, Daniel Goleman, and his coauthors identify six effective and emotionally intelligent ways to lead. The Affiliative & the Democratic Leader The Affiliative Leader puts people first, focuses on harmony and emotional connection, and encourages inclusion. […]

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Well-meaning Collaboration Can Burn Your Superstars Out If your team of superstars is morphing into burned out zombies and productivity is waning, Eric Garton, co-author of “Time, Talent, Energy: Overcome Organizational Drag and Unleash Your Team’s Productive Power,” says look no further than your company culture. He writes in the Harvard Business Review that three […]

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Summer is the perfect time to add books on leadership to your reading list. Here are some of my favorite books for emerging and existing leaders. Tom Rath and Barry Conchie’s Strengths Based Leadership: Great Leaders, Teams And Why People Follow builds on their bestseller, “Strengths Finders.” Rooted in extensive research, the book identifies three […]

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Research Shows That These Leadership Skills Work Great leaders create a culture in which success thrives. Inc.com contributor Marcel Schwantes recently shared the results of research that points to six behaviors that keep leaders from failing. Schwantes contends that leaders will not fail if: They display authenticity – they’re transparent, self-aware, open to input from […]

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6 Ways Reveal Team Dynamics Might Be Holding You Back Mindtools.com says leaders and team members can both contribute to team dysfunction. Good group dynamics are critical to a team’s success, but if yours suffers from any of these 6 issues, you’ve got work to do. Weak leadership. This gives way to the more dominant […]

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A Leadership Style That Breeds Success In today’s highly-charged environment, humility seems to be under attack. Everywhere you turn, people are screaming louder, tweeting angrier and latching on to brash, boastful behavior. But its easy to see how this unapologetic style shuts down the free flow of communication. For businesses, where innovation and creativity are […]

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  Are your company policies in alignment with your brand and mission? Industry experts have been dissecting the recent high profile issues plaguing airlines. They point to onerous rules that prevent well-trained workers from problem solving. Instead, they hold fast to policy. In the long run, it ends up costing the company in a big […]

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Intangible soft skills rank high in today’s business world. A recent Fast Company article asks the question: Are they truly in short supply or do interviewers not know how to probe for them? Josh Millet, the article’s author, is CEO of a pre-employment testing software company. He suggests asking these 3 questions to measure soft […]

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When Layoffs Happen, How Do You Manage The Team that Remains? Headlines say the economy is doing great. Yet, in our ever-changing business landscape, the reality is downsizing and layoffs still happen. If you’ve suddenly found yourself leading a smaller team, Mindtools.com offers these suggestions for moving forward. Don’t preach that people are lucky to […]

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Why It Doesn’t Work and How to Avoid the Pitfalls A recent Wall Street Journal article reported on the growing phenomena of talent hoarding at large companies. A 4.5% unemployment rate is making it harder to find good employees, so some keep a tight grip on their superstars. But when people eager to grow feel […]

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