If you’re a manager, the probability is high that some members of your team have or will experience burnout. According to Gallup, two thirds of people they studied reported burnout to some degree. Here are 5 things Gallup says managers can do about it. Listen to work related problems. Active listening is an effective […]

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 We all know that employee burnout is real. And it comes with significant costs to organizations. According to a recent Gallup study of 7,500 full time employees, two thirds have experienced burnout to some degree. Burned out employees take more sick days, are more likely to be looking for a new job, have low […]

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 Leaders: Do you find that you’re spending so much time managing your team that you have little time or attention span left to slow down and think strategically? Harvard Business Review contributor Maura Thomas has these tips just for you. Schedule regular meetings with direct reports, and designate specific times for others on the […]

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If you’re in a leadership role, you’re likely juggling two very important responsibilities — being accessible to your people, and generating the strategies and ideas for moving the organization forward.   Harvard Business Review Contributor Maura Thomas has recommendations for doing both effectively. Here are two. Mentor in hindsight. In keeping with the rules of adult […]

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 If you’re a manager, you’ve probably experienced yourself switching between the roles of visionary leader and hands-on manager. Yet, the role of leader and manager are different. Each requires a particular mindset and set of competencies. Here are examples of when you should wear your manager hat. When dealing with day-to-day tactical, transactional tasks […]

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Switching back and forth between hands-on manager and visionary leader is something many are required to do, especially at the top. Different situations require different roles. Figuring out which competencies to call on at what time can be confusing.   Here are some examples of scenarios that call for putting on your leader hat. When setting […]

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Have you heard the saying “good news travels fast?” Well, bad information travels even faster. The rumor mill can quickly take control of your message and cost you hours in damage control and lost productivity. To complicate matters, what is appropriate communication to one can be bad news to others. For example, simply announcing the […]

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 We’ve all experienced that customer service person who lacks the power to address our problem. If you insist on speaking to the manager, you may be punished with the reciting of policy, more waiting, or being forced to re-explain your issue. Recently, Forbes.com shared how some companies are building loyalty by empowering their customer-facing […]

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 If your company values collaboration over independence, Fast Company recommends that hiring managers ask the following questions to find the people who are the best fit for your collaborative culture. Tell me about a time you worked with a team. What was your approach to collaborating with your teammates? What role did you play […]

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Is your company’s culture shifting and evolving? If the answer is yes, and you’re in the process of hiring new people, here are the questions Fast Company recommends asking during interviews. Tell me about a time you encountered a difficult problem you didn’t know how to solve. Give me an example of a time when […]

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 If your company boasts an entrepreneurial culture, Fast Company offers these tips to help you find people who will best fit in. To assess a candidate’s ability to work in an independent environment, ask questions like: Tell me about a project you planned and executed with little or no supervision. What approach did you […]

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Today’s leaders need a keen understanding of the people who report to them, and the unique obstacles they must overcome to be successful. Marion Anderson once said, “Leadership should be born out of the understanding of the needs of those who would be affected by it.” Her message provides clear encouragement to seek to understand […]

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What do you do when conflict emerges? How do you deal with another person’s anger? Here are several techniques that just may prove helpful: First, make a simple statement like, “I can tell that you’re really upset.” Acknowledging their upset may be all you need to do, at this point. Now, allow the person to vent. […]

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 One proven way to build leadership skills, elevate yourself in the eyes of higher ups and network in a meaningful way, is to volunteer for a non-profit board or committee. Find an organization you can really get behind and offer your skills, expertise and energy. Volunteering is an outstanding resume builder. More and more, employers […]

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 While it’s fairly common for people who are successful as an individual contributor to rise to levels that involve managing others, research conducted by Gallup says that about one in ten people possess the right talents to manage others. If you’re wondering who to promote into positions where they manage people, Gallup says you […]

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When the clients, individuals or organizations I work with want to improve in any area, I often take them through exercises designed to open their eyes to the ways in which they’re already doing part of what they say is needed. With that awareness, the focus shifts from “all the ways we’re falling short” to, […]

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The leaders in the room were Baby Boomers and members of Generation X. The panelists were Millennials. I was their facilitator for a candid conversation. Here’s how the panelists answered questions about how they want to be managed. The Millennials said they want feedback – clear, honest communication about what they’re doing that’s working well […]

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During a recent panel discussion where Millennials shared their views with one company’s leaders, they expressed their desire for work-life balance and continuous learning and growth. The group told a room of Baby Boomers and GenXers that if they’re not growing and developing, they are more likely to leave. Doing the same thing every day […]

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Recently, I facilitated a panel discussion among a group of Millennials who shared their perspective with the company’s leadership. The leaders — all of whom were Baby Boomers and members of Generation X – wanted a better understanding of the Millennials in their workforce. As part of this open and honest forum, the Millennial panelists […]

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For some people, the first time they’re approached with a new idea or question, their reflex response is, “No.” Immediately, they put up a wall that halts progress toward innovation or needed change. If that feels familiar, try this… When confronted with something new, give yourself permission to delay acting reflexively. Give the cortisol in […]

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