Do You Really Communicate As Effectively? William Butler Yeats once said, “Think like a wise man, but communicate in the language of the people.” While you could interpret, “language of the people” in a lot of ways, in my view, Yeats is saying know your audience and speak to them so they will understand. […]

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Is Your Comfort Zone Holding You Back? Are you ready to move up the ladder, but feeling plagued by the “What if’s?” Are you nervous or unsure about a new role you’ve got your eye on, or a lateral move into an area that will broaden you experience and responsibility. Rest assured. You’re not alone. […]

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Regular One-On-Ones Could Prevent Future Crises Few leaders have the luxury of exclusively leading people. Typically, leaders have extensive to-do lists of their own. But, as a leader, your highest priority is supporting, motivating, guiding and inspiring the people who report to you. If you’re not already holding regular one-on-ones with key members of your […]

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What Made Businesses Great In 2001 Still Works Today Jim Collin’s book “Good to Great” was written in 2001. The “Level 5 Leaders” he wrote about were most effective at producing high returns. But by their very nature, Level 5 Leaders aren’t in the headlines. Their accomplishments are rarely showcased as examples of success. But […]

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How To Move Forward With Emotionally Intelligence When a project you’ve made a significant investment in goes south because you misread the direction of the market, or your plan was poorly executed, can you check your ego at the door? Or do you waste time and energy trying to cover up missteps or attempting to […]

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Pledges and Commitments That Create Accountability Ever held a meeting where everyone seemed enthusiastic about the topic and next steps? But, soon after, it was back to business as usual? Here are two tips that may increase commitment and foster progress. After introducing the meeting’s purpose, objectives and agenda, ask participants to respond to this […]

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In addition to meeting day-to-day goals, leaders are responsible for developing and communicating vision – the broader organization’s vision, as well as their department’s. Successful leaders revisit their vision often with staff and make sure their team can articulate the priorities that drive business results. If you’re in a leadership role, have you’ve taken the […]

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As hard as it is to give others feedback, receiving it can be even more challenging. But, everyone who is focused on success needs feedback. If you’re a leader who is looking for feedback, Robert Kaplan writes in the Harvard Business Review that you can ask the people around you. It may sound counterintuitive, but […]

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When leaders think about sustainability, they often focus on their business model. But, what about succession planning? What about nurturing a cadre of future leaders who are prepared to take the business forward – not just maintain it, but strengthen it and grow it. Here are three ways to develop the next generation of leaders. […]

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The higher you move up, the bigger your impact on larger numbers of people, significant business processes and, very likely, a higher percentage of the company’s bottom line. Your world becomes more complex, filled with responsibility. Yet, the transition from one rung to the next may leave you feeling overwhelmed and stressed. If that’s so, […]

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Often times, when leaders announce a major change, resistance from vocal stakeholders soon follows. If you’re lucky, the people with issues will come to you directly – giving you a chance to address grievances. But, more likely, the grumbling will happen out of earshot, although not without manifesting itself in one form or another. If […]

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In a recent “60 Minutes” interview with Shake Shack founder Danny Meyer, he shared his approach to providing outstanding hospitality. He trains his staff to identify the boss at every table so they can make sure that person leaves happy. For Meyer, that’s the secret to creating loyal customers in a crowded industry. I began […]

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A recent study by researchers at Northwestern’s Kellogg School of Management, INSEAD and Columbia looked at how power dynamics affect one’s ability to persuade. They found that successful persuasion depends on how powerful or powerless the speaker’s audience feels. The researchers measured responses to “high power” communication that focused on competency and skillfulness, and “Low […]

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Do You Possess These 6 Inspiring Leadership Qualities? Inspiring leadership is increasingly important as evidenced by polls that say a high percentage of today’s workers are disengaged. Some experts lay a portion of the blame on managers who are not cut out to manage people. The wrong manager can sink morale, drive away valuable talent […]

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Are your job descriptions for new hires filled with unrealistic and overly specific hiring specifications? An article from The Society for Human Resource Management says recruiters call these “Purple Squirrels.” Steven Linder, The Workplace Group’s talent acquisition and development partner, explains that things have evolved since the job market changed due to the recession. Many […]

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Think about something you’ve learned. For example, how to manage meetings, make effective presentations, write well, play tennis or golf. How to be a good listener, a great salesperson, teacher, parent or surfer. Whatever you know how to do today, you’ve learned it by degrees. I call it learning in layers. The first layer of […]

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During a recent workshop, a participant confessed his lack of empathy – a core dimension of emotional intelligence. He said, “I don’t have any, and I don’t know how to begin to think about feeling the way others do.”  Given the laughter and head nodding from the others in the room, he was not alone. […]

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