A recent study by researchers at Northwestern’s Kellogg School of Management, INSEAD and Columbia looked at how power dynamics affect one’s ability to persuade. They found that successful persuasion depends on how powerful or powerless the speaker’s audience feels. The researchers measured responses to “high power” communication that focused on competency and skillfulness, and “Low […]

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Soft Skills For The Future The folks at Fast Company talked to job experts to find out what skills will be most important to employers in the future. Here are five that you may or may not see in the job posting. Storytelling – being able to figure out the needs of stakeholders and then […]

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The ease with which an email can be sent, and the rush to move on to the next task, can be a dangerous combination. The result can be emails that fuel the fire rather than move the process forward. So, if you haven’t read the sender’s entire email and understand the message, pause before you […]

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Part 1 I enjoy ads and commercials. The good ones stick with me. I’m impacted by their images, sounds and words. The best ones have a dramatic tagline or slogan – a succinct, repeatable core message about the product or service that conveys the essence of what the company wants you to believe and remember. […]

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My book, LIES That Limit, makes it clear that mindset – what we believe, how we think – is everything. Mindset is the composite of our beliefs and assumptions – our theory about life, other people, even ourselves. We feel safe when we make choices consistent with our story about the way things are. Yet, […]

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Increase Your Chances of Success Before You Take On The Boss Speaking truth to power is important, and risky. Often, it’s hard to understand when and why speaking up might backfire. Harvard Business Review contributors Megan Reitz and John Higgins suggest asking yourself these questions before confronting someone above you. How much do you believe […]

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3 Tips That Will Make You A Better Communicator For just one day, try this challenge. Listen more and talk less. Listen to understand. Listen to learn. Listen to empathize. Listen to validate. Listen to connect. Don’t worry. You won’t become invisible, powerless or less impactful. In fact, you’ll become more visible. You’ll stand out […]

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Do You Frequently CC the Boss When Emailing Co-Workers? Does the boss request that she be CC’d to stay in the loop? Research from the University of Cambridge suggests that this damages trust. To many, copying the boss on emails is a clear signal that you suspect they’ll under deliver. It can feel like a […]

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6 Ways Reveal Team Dynamics Might Be Holding You Back Mindtools.com says leaders and team members can both contribute to team dysfunction. Good group dynamics are critical to a team’s success, but if yours suffers from any of these 6 issues, you’ve got work to do. Weak leadership. This gives way to the more dominant […]

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How To Bond Your Team Through Better Communication Skills The best team members genuinely listen to one-another. Here’s a quick and simple 30-minute team-building exercise from Mindtools.com that will improve this critical interpersonal skill. Divide your team into pairs and sit them across from one another. Give each pair eight index cards with topics written […]

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There are many components involved in Emotional Intelligence or EQ. One very important EQ trait is the ability to reframe your negative thinking. According to BabbleOut.com’s Zoey Miller, people with high EQ’s do this and they’re adept at helping others do it, too. Reframing is intentionally choosing a different interpretation of an event in order […]

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4 Steps That Will Help You Address Bias Safely It’s not easy to speak up when someone says or does something that you believe reveals negative bias. Yet, you become complicit in unwanted behavior if you don’t speak up. A recent Harvard Business Review article suggests taking these steps to address bias without offending others. Use […]

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Unconscious Use of These Speech Patterns Could Be Undermining You We pick up language patterns from the people we live and work with. As a result, habits that lessen our credibility are hardly noticeable to our own ear. Good speaking skills aren’t just for the podium. The way we communicate, moment-to-moment, influences how people perceive […]

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With the constant barrage of emails today, it’s easy to lose sight of habits that could be undermining what you intend to communicate. Business Insider compiled a list of 21 things that can render emails unprofessional.  Here are a few. Sending “urgent” emails that aren’t “urgent.” Striking an inappropriate tone – like being too casual […]

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Stop Apologizing and You’ll Instantly Boost Your Credibility Do you apologize for everything? For mistakes others make? Or expressing an opinion that seem might be seen as unpopular? For walking into a room? Do you take the blame for things that have nothing to do with you? Or when something is clearly someone else’s fault? […]

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Has managing your email become the bane of your existence, leading to anxiety, lost messages, missed deadlines? Well, Fast Company contributor Zach Hanlon says you really need only 5 email folders. He recommends organizing your folders by deadlines, instead of subjects or projects. He also says stop using your inbox as a to-do list. Emails […]

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Poor On-Boarding Can Hurt Your Bottom Line You just spent a great deal of time, energy, and possibly money, to recruit a new, promising employee. How this new relationship starts will have a lasting impact on the new hire’s success. Just like a first date, it’s important to make a good first impression. Without it, […]

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Why Employee Recognition Is Important Study after study points to the value of employee recognition. It impacts job satisfaction, retention and performance. Employers search for innovative ways to build organizational cultures that engage, inspire and motivate. Yet workers across the US continue to say they’re rarely thanked for a job well done. Never lose sight […]

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