When you’re called on to give a presentation, here’s a simple tip that will make it memorable and meaningful for your audience. Tell stories. Instead of droning on about facts and figures, with slick slides tell a relevant story. When preparing for your next presentation, keep etiquette expert Barbara Pachter’s tips in mind. Use […]

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 To communicate effectively, we must be mindful about how our messages are sent and received. To that end, Mindtools.com breaks communication down into five component parts that are universally at play whenever we speak to another person. It all begins with the Source – which is you, coupled with the message you wish to […]

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As companies scale up, it is easy to see how some employees can become disconnected from the customer. Focusing on the bottom line is important. Here’s one way to improve revenue, and so much more. Regularly remind everyone from the top down how their work connects with customers by allowing your customer service team to […]

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George Bernard Shaw once said, “Progress is impossible without change, and those who cannot change their minds cannot change anything.” As hard as change can be, it is necessary IF you want to grow, or at least remain relevant. Even if you want to stay where you are until you retire, changes in your industry […]

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 Clients often ask me about proven ways to develop themselves. They want to grow as people and be more skillful and emotionally intelligent when they engage with others. If you’re interested in growing in these areas, I recommend exploring Core Energetics. Core Energetics will help you enhance self-awareness, increase your ability to self-regulate and […]

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 Pushing back, or attempting to influence others to move or change their position, is something we all need to do from time to time. So, what keeps us from advocating for ourselves, or the greater good? Fear. That gut wrenching discomfort that pops up when we rock the boat, think we’re seen as a […]

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Are you crystal clear about what you’d like to accomplish over the next month, six months or 2 years? If your goals are specific, congratulations! You’re ahead of the game, and you’re likely to achieve them. If your goals are more general, perhaps even vague, you’re less likely to make meaningful progress. When you’re specific, […]

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 If your company values collaboration over independence, Fast Company recommends that hiring managers ask the following questions to find the people who are the best fit for your collaborative culture. Tell me about a time you worked with a team. What was your approach to collaborating with your teammates? What role did you play […]

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Is your company’s culture shifting and evolving? If the answer is yes, and you’re in the process of hiring new people, here are the questions Fast Company recommends asking during interviews. Tell me about a time you encountered a difficult problem you didn’t know how to solve. Give me an example of a time when […]

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 If your company boasts an entrepreneurial culture, Fast Company offers these tips to help you find people who will best fit in. To assess a candidate’s ability to work in an independent environment, ask questions like: Tell me about a project you planned and executed with little or no supervision. What approach did you […]

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Today’s leaders need a keen understanding of the people who report to them, and the unique obstacles they must overcome to be successful. Marion Anderson once said, “Leadership should be born out of the understanding of the needs of those who would be affected by it.” Her message provides clear encouragement to seek to understand […]

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When hiring, know what your company culture is and, if it’s changing, what you want it to become. Fast Company has identified three different company cultures and a structured method for hiring those who best fit. The independent entrepreneurial culture is best for people who are resourceful and thrive on autonomy. The collaborative culture is […]

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As companies step up their sexual harassment training, it’s important to make sure it’s effective and relevant. The Society of HR Management reported that when Portland State University’s VP of HR noticed his all-male audience wasn’t paying attention during a training, he gave them an assignment. Each man was to ask one woman in his […]

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How many times a day are you asked, “How are you?” What’s your reply? For most of us, it’s, “Fine. Good. Ok. Pretty good.” What if you considered the standard greeting, “How are you,” an opportunity to initiate contact and start a dialogue? Would you then consider responding in a way that’s novel, yet sincere? […]

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As a certified user of Benchmarks, a 360 instrument developed by the Center for Creative Leadership, I find it an effective tool for helping leaders understand how they’re experienced and perceived along 16 competencies, rated by a range of stakeholders. Another important section of the report describes five problems that can stall your career. Problems […]

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When we think we know we stop asking questions. Perhaps, we even stop listening. Sometimes, we assume we have the right answer or know what another is thinking. But, in reality, we don’t? If we want another’s truth, or we’re trying to collaborate and be inclusive, it’s important to ask others for their thoughts. A […]

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If you’ve been labeled shy, aloof, arrogant, distant or reserved, here are a few tips that could help you be experienced as more approachable: Be the first to speak. Initiate interaction. Don’t wait to be approached. When conversing, make steady eye contact. Don’t stare the person down, but connect enough, eye-to-eye, to give the other […]

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What do you do when conflict emerges? How do you deal with another person’s anger? Here are several techniques that just may prove helpful: First, make a simple statement like, “I can tell that you’re really upset.” Acknowledging their upset may be all you need to do, at this point. Now, allow the person to vent. […]

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 One proven way to build leadership skills, elevate yourself in the eyes of higher ups and network in a meaningful way, is to volunteer for a non-profit board or committee. Find an organization you can really get behind and offer your skills, expertise and energy. Volunteering is an outstanding resume builder. More and more, employers […]

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Can working for someone you consider a bad manager damage your health? A recent Gallup blog post, characterizes having a bad manager as a one-two punch. You feel miserable at work, and as a result you feel miserable at home. This compounds stress and harms overall well-being. When employees are unhappy and unhealthy, absenteeism, performance, […]

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