How To Dig Beneath The Surface of The Polished Resume and Interview Skills Sometimes we make the wrong hiring decision, regardless of how thorough our interview process is or how outstanding the candidate’s resume appears. Organization Development Coach Douglas Bush offers these three questions – in addition to the interview — that can help determine […]

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Is Your Young Staff Turning Off Your Valued Clients? Recently a client told me that they removed the furniture from their reception area because a group of young external consultants were using it as if they were in their living room. Lounging on the sofas with laptops in hand. Working with their feet on the […]

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Always Choose To Use Your Discretionary Power Positively People notice how you use your discretionary power. By that, I mean how you choose to provide, or not provide, high quality service. Or the attitude with which you choose to respond to a colleague’s requests. It’s human nature to base everything, from buying decisions to who […]

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What Today’s Interviewers Want to Hear Whether you’re a recent or soon-to-be graduate who is about to start job hunting, or a seasoned career person looking to make a change, according to Forbes.com, here’s what the people conducting interviews say raise red flags. And, listen for my tips on how to lower those flags. The candidate […]

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Unconscious Use of These Speech Patterns Could Be Undermining You We pick up language patterns from the people we live and work with. As a result, habits that lessen our credibility are hardly noticeable to our own ear. Good speaking skills aren’t just for the podium. The way we communicate, moment-to-moment, influences how people perceive […]

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There are many challenges when managing up. Among the most difficult is dealing with a boss who is rude to you. Whether it happens in public or in a humiliating, closed-door meeting, here are a few survival tips. Carefully, but urgently, find out what was behind the incident. It may not be what it appears […]

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  People are human sponges. We take in the personalities of the people we’re close to and mimic their behaviors without knowing it. So it’s important to identify and avoid personalities that don’t serve you well. Success.com says these are the five toxic personalities you should be on the lookout for. The Complainer. They whine about […]

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With the constant barrage of emails today, it’s easy to lose sight of habits that could be undermining what you intend to communicate. Business Insider compiled a list of 21 things that can render emails unprofessional.  Here are a few. Sending “urgent” emails that aren’t “urgent.” Striking an inappropriate tone – like being too casual […]

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Leanin.org’s Alexis Krivkovich and McKinsey & Company’s Eric Kutcher looked at HR data and 34,000 employee surveys from 132 companies to learn why women still struggle to get ahead. They offered several interesting insights. Although women and men enter companies at equal levels and rates, their paths split. Men are more likely to advance to […]

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March is Women’s History Month. And many women who’ve changed history will deservingly be honored. But where do women in the workforce stand today? A joint study conducted by management consultant McKinsey & Company and LeanIn.org found that gender diversity programs are falling short. According to the research, it will take women more than a […]

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Leanin.org’s Alexis Krivkovich and McKinsey & Company’s Eric Kutcher joined forces to find out why women still lag dramatically behind men in the workplace. Armed with HR data and 34,000 employee surveys from 132 companies, they found that implicit bias, and assumptions that women make about the stressful nature of c-level jobs, are among the […]

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Has managing your email become the bane of your existence, leading to anxiety, lost messages, missed deadlines? Well, Fast Company contributor Zach Hanlon says you really need only 5 email folders. He recommends organizing your folders by deadlines, instead of subjects or projects. He also says stop using your inbox as a to-do list. Emails […]

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Dale Carnegie once said, “One of the most tragic things I know about human nature is that all of us tend to put off living. We are all dreaming of some magical rose garden over the horizon instead of enjoying the roses that are blooming outside our windows today.” Even the master of winning friends […]

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Finding it hard to get the boss to notice and acknowledge your accomplishments? A recent Harvard Business Review article offers suggestions for earning the boss’ respect. Clarify your responsibilities. Ask what you need to learn and how you can learn it quickly. Then, diligently, get up to speed. Adapt your communication style. Find out how […]

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Poor On-Boarding Can Hurt Your Bottom Line You just spent a great deal of time, energy, and possibly money, to recruit a new, promising employee. How this new relationship starts will have a lasting impact on the new hire’s success. Just like a first date, it’s important to make a good first impression. Without it, […]

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Fun Can Create A Safe Space To Take Chances Is having fun at work valued in your workplace? Researchers from Penn State, Loyola University and Ohio State University looked at this very topic. They concluded that performance can improve in environments where having fun is supported by the leadership. According to Penn State’s Michael Tews, fun […]

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What Are You Good At and With What Do You Need Help? Tom Rath and Barry Conchie, authors of “Strengths-Based Leadership: Great Leaders, Teams, and Why People Follow,” argue that the most successful teams possess a wide range of strengths, and allow employees to use what they excel at, rather than dictate how they contribute. Where […]

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Managing People Doesn’t Always Come Naturally It’s not uncommon for someone who is very successful in one job to be promoted to a leadership position in which they struggle, even fail. Success in one role does not guarantee success in another. Admittedly, some may succeed no matter where they’re placed. But, for many, failure can […]

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