More and more, it seems I’m hearing people talk about relationships that are vexing to impossible.. Whether workplace or personal, the relationship is described as being beyond repair. Tensions are present – sometimes steady and stable, but sometimes escalating. According to the storyteller, there is nothing that can be done to rectify the situation […]

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  A study published in the June 29, 2015 issue of the Journal of Applied Psychology, found that workplace impoliteness tends to spread – whether it’s dissing people in meetings or sending nasty emails or spreading rumors or making insensitive comments or engaging in shouting matches – and it negatively effects the environment and performance. […]

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More and more, it seems I’m hearing people talk about relationships that are vexing to impossible.  Whether workplace or personal, the relationship is described as being beyond repair.  Tensions are present – sometimes steady and stable, but sometimes escalating.  According to the storyteller, there is nothing that can be done to rectify the situation. When […]

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    “Happiness is in the heart, not in the circumstances.” I found that quote inside the wrapper of a miniature Dove Caramel & Milk Chocolate candy. I read it once, and then again, “Happiness is in the heart, not in the circumstances.” So true. Think about it. Those who are happy show up that […]

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During the 2015 Wimbledon finals, I saw an interview with Serena Williams, at this point in her career, the holder of an historic 21 grand slam titles. Her record is amazing. Only one person, Steffi Graf, has more. Steffi ended her stellar career with 22. Serena lives in rarified air. Literally, she’s at the top […]

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  “At work, do you have the opportunity to do what you do best, every day?” That was the question the Gallup organization asked people who participated in their research. In 2001, they found that only about 20% of people responded, “Yes,” to doing, on a daily basis, what they were good at and enjoyed. […]

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    Whether delivering a keynote address, facilitating a workshop, or coaching a leader, people often talk about what they have to lose if they pursue certain courses of action.  Most often, the worries expressed are about the loss of a job, income, their sense of security or status.  In such instances, I like to […]

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    We signal our thoughts and feelings to those around us, even when we don’t intend to. Inadvertently, the truth creeps out. So, if you’re unhappy at work, it’s unlikely that you can keep it a secret. Rather than allowing discontent to fester and intensify, respectfully, take steps to right the situation. For example, […]

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      When you engage with others, particularly when raising an issue, be clear about the role you want them to play. Knowing what you want, and asking for it, enables others to do a better of job of helping you in just the way you want. For example, you could ask the person […]

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      In her book, The Essentials of Business Etiquette, Barbara Pachter provides readers with many valuable tools for success, including tips that will help you manage your smartphone use with intelligence. Pachter says: Speak your first and last name when answering your your phone. Make sure the volume of your speaking voice is […]

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    Emotional Intelligence – the ability to understand others and ourselves, is a powerful business tool, no matter your role or job level. When you’re self-aware, in control of your emotions, able to relate well to others, and motivated to achieve goals, your high EQ facilitates success in a number of ways, including: Increasing […]

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  In your professional and personal life, problems that persist are a valuable source of feedback. Yet, we often ignore the opportunity they present. Instead of looking within for solutions, we tend to look outside of ourselves for someone or something to blame. When you hear yourself thinking or saying, “They started this. It’s not […]

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Do the people in your life know how good you feel about them?  How proud you are of his performance?  How optimistic you are about her future?  How excited you are about his new venture?  Or the fact that you admire her skill as a presenter, appreciate her can-do attitude, enjoy his cheerful smile or […]

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    If you want to help foster Inclusion in your world, get curious about yourself, and others. If you’re unaware of your diversity, begin a process of self-discovery. Get to know how your cultural conditioning shapes your mindset, values and the way you see others. Learn about your personal style – your personality and […]

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    When interacting across differences – cultural, personal or positional – don’t despair if you blunder. Don’t be hard on yourself. And, above all, don’t give up. Flubs and blunders are a natural consequence of the learning process. As appropriate, make amends and keep moving forward. No, I’m not suggesting that you tell the […]

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  Do the people in your life know how good you feel about them? How proud you are of his performance. How optimistic you are about her future. How excited you are about his new venture. Or the fact that you admire her skill as a presenter, appreciate her can-do attitude, enjoy his cheerful smile […]

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  In the workplace, and in your personal life, when problematic situations occur, invite those affected to work with you on the solution. You don’t have to have all the answers. In fact, even if you know the answer, it’s better to involve others in co-creating solutions, especially if they have to live with the […]

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  Effective self-management is dependent on your level self-awareness. If it’s high, even in emotionally charged situations, you’ll be in tune with your inner self and better able to control your impulse to act in ways that might not serve you or others. When you’re able to accurately perceive your emotions, in the moment, and […]

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  What challenges do you face, as you interact with people, day-to-day, at work and at home? What is about the behavior of others that confounds you and drives you nuts? Take a moment; give it thought. If you’re in your workplace, glance around. With whom do you have the most trouble engaging without feeling […]

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  In a forbes.com article, Victor Lipman, reports on the results of a survey titled, The 7 Key Trends Impacting Today’s Workplace. The survey, conducted by TINYpulse, asked the question: “What motivates you to excel and go the extra mile at your organization?”  You might think the answer would be mega money, or a promotion. […]

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