When it comes to behavior change, did you know that asking questions could be more influential than making statements? Posing questions in a way that invites a “Yes” or “No” response can more effectively encourage the desired behavior than a declarative statement.  Asking another person about carrying out a particular behavior could influence whether they […]

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This year, the social climate feels a little different to me.  I’m aware of the tension in relationships across groups – political, religious, racial, etc. There seems to be more sensitivity and more potential than usual for disagreements to erupt.  So, as you move through your procession of holiday gatherings, add an extra measure of […]

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What you think affects how you feel.  Thoughts and feelings shape your life because they influence your behavior and determine what you see as possible choices.  The process you use for identifying or recognizing opportunities becomes a closed loop – defining and self-reinforcing.  Eventually, you lose sight of the fact that you ever had options. […]

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Thanksgiving initiates a season of celebration that lasts for nearly five weeks.  For so many of us, a festive air prevails that permeates life, even in the workplace. We enjoy celebratory lunches and dinners with colleagues and friends. We laugh and dance the night away at the company holiday party.  Bring in savory treats to […]

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What do you do when bad news lands at your door?  When you face failure, deal with disappointment, or receive less than flattering feedback?  Do you feel hurt?  Paralyzed with fear?  Do you turn away, recoil from the situation? Do you deny the issue and your part in it?  Does your mood become sullen and […]

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I enjoy ads and commercials. The good ones stick with me. I’m impacted by their images, sounds and words. The best ones have a dramatic tagline or slogan – a succinct, repeatable core message about the product or service that conveys the essence of what the company wants you to believe and remember. They’re designed […]

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Keen observers of self and others have a competitive edge. But, too often, our willingness to pay attention is dialed down too low. Much that we should see, and could capitalize on, passes us by. We’re blinded by the habit of inattention. We’re no longer fully present, noticing what’s going on within us and around […]

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Call me old-fashioned, but I like receiving a response when I communicate, unless I say, “No need to reply.”  And, from a number of recent conversations, I know I’m not the only one with a preference for closing the communication loop. There are many possible explanations for the rise in non-responses.  Some blame younger generations […]

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Business Resource Groups, or BRGs, add a valuable dimension to every organization’s diversity and inclusion initiative.  BRGs sponsor programs designed to enhance participant’s skills and ability to thrive and advance the organization’s business objectives. The earliest kind of BRGs were professional organizations like the American Bankers Association, the American Medical Association and the American Chemical […]

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Right now, are you feeling worried or anxious?  What was the trigger?  A message from your boss saying, “Give me a call?”  An email from a colleague saying, “I need to talk right away?”  A note from your child’s teacher’s asking for a conference, immediately?  A message from your doctor saying, “Please call my office.” […]

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More and more, it seems I’m hearing people talk about relationships that are vexing to impossible.  Whether workplace or personal, the relationship is described as being beyond repair.  Tensions are present – sometimes steady and stable, but sometimes escalating.  According to the storyteller, there is nothing that can be done to rectify the situation. When […]

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A study published in the June 29, 2015 issue of the Journal of Applied Psychology, found that workplace impoliteness tends to spread – whether it’s dissing people in meetings, sending nasty emails, spreading rumors, making insensitive comments or engaging in shouting matches. Rudeness negatively effects the environment and performance. The findings suggest that when we […]

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Once again, research affirms what we know about the benefits of spending time in natural settings.  Exposure to green trees, grass, bushes, and flowers, as well as blue spaces – those with still or running water – renews and refreshes us, helps us feel more connected to life. Walking among nature also restores and rewires […]

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I like listening to athletes’ stories about how they came to love and learn their sport, who they wanted to be like or compete against, their earliest dreams and visions for their career. Recently, I heard such an interview featuring Garbiñe Muguruza, professional tennis player and Serena Williams’ opponent in this year’s Wimbledon finals.  She […]

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